Call Centre and Customer Service Tullamarine, Melbourne, Australia Service Delivery Representative Based at Tullamarine, the Service Delivery Representative is a key member of the Service Delivery Team and is responsible for delivering improvements in customer service through effective resolution of escalated customer issues.
The Service Delivery Coordinator is responsible for generating new business and customer retention by resolving repeated service failures and providing exceptional customer service.
Monday to friday onsite roleRotating 8am-4pm / 9am-5pm hours Key Dimensions: Action and resolve service requests;Liaise with internal and external stakeholders to assist with completion of service requests;Receive inbound calls via number queue;Receive warm customer phone escalations from the National Contact Centre;Investigate and resolve repeated service failures;Manage email folder/s for respective duties;Workflow processing;Welcome calls for new customers;Available to work non-national public holidaysEnsure all sales targets are achieved primarily through selling and generating sales leadsPrimary contact for all potential cancellation requests nationwideRe-signing and cross-selling to the existing customer base in a pro-active and timely mannerEnsure all customer and internal databases are maintained with accuracyProvide exceptional customer service with an aim to eliminate repeat service failures ? Other duties as required by the businessAverage Speed to Answer 90% of calls answered within 30 secondsAbandoned call % Emails responded to within 2 hours of receiptETA and status requests for existing bookings Additional Services or Potential New CustomerCancellationsFutile / Missed ServicesOH&S IssuesResignsInterpersonal, verbal & written communication Customer service focusAttention to detail and administrative skillsComputer literacySchedulingProblem solving Please apply below or email your resume and cover letter to kelly directly on Please note only shortlisted applicants will be contacted Job InformationJob Reference: 210162932_1692666107Salary: AU$33 - AU$35 per hour + Temp to Perm RoleSalary From: AU$33Salary To: AU$35Salary Type: hourConsultant Name: Kelly JenkinsJob Industries: Call Centre and Customer ServiceJob Locations: Tullamarine, Melbourne, AustraliaJob Types: TemporaryJob Skills: Customer Service - Service delivery, Admin,