Youth Client Services Officer (CSO) - Darwin
About the Role:
NAAJA is seeking a highly motivated and customer-focused Youth Client Services Officer (CSO) to join our dynamic team. The successful candidate will work alongside NAAJA's youth team to support young people and their families who have to go to court understand the court process, communicate effectively with lawyers, present choices and plans, and ensure youth clients are heard in court.
Key Responsibilities:
* Gather and record personal and family history from young people.
* Visit clients at home, offering support, information, and referrals to community services.
* Assist clients with legal information and help facilitate communication between clients and lawyers.
* Organise rehabilitation assessments and emergency accommodation for clients.
* Assist lawyers in finding family support, accommodation, transport, and other resources for young people on court orders.
* Complete forms and handle administrative tasks.
* Possess knowledge of contemporary Aboriginal culture and experience working with Aboriginal people.
* Demonstrate initiative and provide a high level of client service.
* Exhibit good communication skills, particularly when communicating with Aboriginal and Torres Strait Islander people.
* Have experience in office procedures, including word processing, email, and file keeping.
* Be able to liaise with other agencies and develop networks and contacts in associated services within the community.
* Work as part of a team and meet deadlines without supervision.
Requirements:
1. Availability to travel to remote communities and stay overnight.
2. Ability to obtain a satisfactory