Role: ICT Support Specialist
Location: Murarrie, Brisbane - Queensland
Employment Type: Permanent – Full Time
Salary: $74,000 Plus Super
The ICT Centre Support Specialist is a critical role as it’s the primary escalation point for ICT’s support staff and is responsible for supporting customers that use Goodstart’s IT systems. In addition, they perform diagnosis and fault resolution on tickets of work raised by centres, CSO teams and from automated workflows.
The ICT Support Specialist provides technical support, manages technical escalation from the Centre Support Partners, creates and maintains support documentation, maintains hardware and software assets and participates in projects as required.
Your Impact:
Support, configure and administer IT services and technologies with a focus on automation utilising Powershell scripting or other relevant solutions, potentially including – but not limited to:
* PureCloud and other cloud-based telephony solutions
* Voice (VOIP) and mobile data solutions
* Mobile and remote computing (Windows 10, IOS, Android, Meraki MDM)
* Cloud based systems such as Azure & Office 365
* Citrix, Windows Server, Cisco Meraki networking
* Systems Centre Configuration Manager and Endpoint Protection
You’ll bring to the table:
* Industry certification in at least one of the technologies used by Goodstart.
* Possess technical skills with a willingness to learn and grow knowledge.
How to apply:
* Click ‘Apply Now’ and submit your application.
* Please apply directly through our website to be considered for this position.
Supporting our people and protecting our children:
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.
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