We are the team responsible for designing, planning, delivering and operating all AWS global infrastructure. This means we're the ones who keep the cloud running 24/7.
We support every AWS data center and all of the servers, storage, networking, power and cooling equipment that enable our customers to access innovative services continuously.
Our work involves tackling some of the most complex challenges, with thousands of variables impacting the supply chain. We're looking for talented individuals who want to help us achieve this mission.
You'll join a diverse team of software, hardware and network engineers, supply chain specialists, security experts, operations managers and other critical roles. Together, you'll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
AWS Incident Response is at the heart of ensuring high availability of Amazon Web Services. We minimize customer-impacting events by providing large-scale event and incident management. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact. Much of our engineer time is spent on projects to improve the tooling and automation.
As a Support Engineer on the TechOps team, your mission is to reduce the duration, frequency and impact of issues within the AWS and Amazon infrastructure. You will lead conference calls and teams across the globe to direct the resolution of high-visibility incidents. You will mentor others, helping them grow their incident management skills. You'll dig into data to identify trends and propose projects to prevent future events.
Key Job Responsibilities
* Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including weekends and holidays
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Participate in Agile sprints to evolve business processes and technologies
* Create and review documentation; design new standard operating procedures
* Mentor peers in your areas of technical and operational strength
About Us
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences Welcome
Amazon values diverse experiences. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Requirements
* Experience troubleshooting and debugging technical systems
* Experience in agile/scrum or related collaborative workflow
* 3+ years of technical support experience
* Knowledge of UNIX/Linux operating system
Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.