DescriptionIn this role, you will make an impact in the following ways:Serves as primary customer contact to promote quality customer service and increase business within the branch location.Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work.Creates complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.Works with the Service Supervisor and/or Team Lead to schedule job assignments.Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explains charges to customers.Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.ResponsibilitiesTo be successful in this role you will need the following:Understanding of the Quickserve process.Personal commitment to HSE and leading an interdependent safety culture.Ability to manage external & internal key stakeholders.Problem-solving skills.Movex Service and Parts experience.Written and verbal communication skills.Customer service focus.Experience with warranty processing & decision making.QualificationsCompensation and Benefits:Competitive hourly rate paid as a permanent salary (Or Permanent Salary).Safety equipment / PPE provided.Comprehensive Cummins product training provided.Income Protection continuance insurance.Discounts with select private health insurance, PC software/hardware and a range of vehicles.Annual remuneration review.Participation in an annual variable compensation (bonus) program.A range of personal and professional benefits.Onsite parking.Employee Assistance Program available to employees.Paid Parental leave (Conditions apply).Possible domestic relocation subject to additional approval (Conditions apply).To view our additional benefits, click here - https://www.cummins.com/careers/working-at-cumminsJob ServiceOrganization Cummins Inc.Role Category HybridJob Type OfficeReqID 2410601Relocation Package No
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