Reserve Bank of Australia Sydney, Australia
* 2-year Fixed Term Contract
* Hybrid work environment
The RBA are seeking a dynamic Delivery Lead to join our IT Service Management Platform Team on a 2 Year Fixed Term Contract. In this critical role, you will oversee the testing and change management of our IT Service Management platform. You will manage a team of developers and work closely with the Technical Solution Lead, external managed services support team, System Administrator, and Platform Manager.
About the role
* Leadership and Team Management: Lead and mentor a team of developers, ensuring productivity, quality, and adherence to best practices within an Agile framework.
* Platform Management: Collaborate with the Technical Solution Lead and support team to manage and resolve platform issues, keeping the platform up to date with the latest features and security patches.
* Agile Development and Delivery: Assist in developing and implementing new features and enhancements, ensuring timely delivery and high code quality. Facilitate Agile ceremonies and manage development tasks.
* Stakeholder Management: Communicate effectively with stakeholders, manage demand, and provide updates on progress, testing, risks, and issues.
* Compliance and Quality Assurance: Ensure changes follow structured testing and change management processes to minimise risk.
* Continuous Improvement: Stay updated with the latest trends to ensure the platform evolves with industry best practices.
About you
* Minimum of 5 years of experience in ServiceNow development and administration, with at least 2 years in a leadership role.
* Strong understanding of ServiceNow platform capabilities and modules.
* Excellent leadership and team management skills.
* Proficiency in Agile methodologies and Scrum practices.
* Strong analytical and problem-solving abilities.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and work under pressure.
* Preferred certifications: ITIL, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and Scrum Master certification.
Application Close: March 16, 2025
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