Senior ICT Service Agent Salary: HSO Level G5 $89,911 - $96,794 Location: Perth Metropolitan Area Unit/Division: Health Support Services - ICT Service Operations Work Type: Permanent - Full Time Position No: 00005108 Closing Date: 2023-10-30 4:00 PM Attachments: -
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Hello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?
This is an exciting time for HSS and we’re looking for adaptable, motivated, and resilient people to join our growing team.
Before you read this job ad, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the ‘Application and Interview Support’ section of this job ad.
About HSS
As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 50,000 employees across WA’s public health services and hospitals.
Put simply, we work behind the scenes to ensure the WA health system runs smoothly.
Whether you work in our corporate offices, at our customers’ sites, or at our warehouses Boorda and Jindakoort located in Jandakot - we are one united team of over 1,200 people.
Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care.
Find out more about us Your new role
We are seeking an enthusiastic and suitably experienced person for the role of Senior ICT Service Agent.
This is a Permanent Full Time appointment.
As part of the Health Support Services (HSS) ICT Business Unit, the Senior ICT Service Agent is responsible for:
1. Providing high level customer support (problem and requirement analysis and resolution) at various metropolitan locations as part of Service Operations in conformance to ICT Service Management processes.
2. Packaging and deploying a variety of Windows applications to end point devices in the End User Computing team and collaborating with Enterprise Desktop Management team
Please view the Job Description Form (JDF), found above, which provides a full statement of duties for the position.
If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.
Why join our team
Be part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.
We’re guided by five values in everything we do at HSS – in the way we work, how we make decisions and the way we behave:
3. We put our customers at the heart of what we do
4. We value and care for each other
5. We promise, we own, we do
6. We will find a way
7. We make a difference together
At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth.
Benefits of working with HSS
In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):
8. 11% employer contributed superannuation into a fund of your choice.
9. Access to generous salary packaging arrangements
10. Professional development opportunities and study leave/assistance
11. Flexible working and leave arrangements
12. Discounts with our corporate partners
13. Health and well-being initiatives
14. Employee Assistance Program
15. Other professional and location-based allowances.
Want to know more?
To be successful with your application, you are required to:
16. Provide evidence of your Australian citizenship or permanent residency (to be considered for permanent positions in the WA public sector).
17. Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.
Application and interview support