Springfield Central, QLD, Australia Springfield DoctorsAt Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach. Our team at Springfield Doctors is driven by a shared commitment to excellence and innovation in the medical field.Role Overview:We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Springfield Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.Key Responsibilities:Open and close clinic as per set procedureGreet patients and other callers in a professional and courteous mannerMake appointments for patientsEnsure medical records are managed confidentially and efficientlyAccurately process patient payments via cash, Eftpos, and direct bill transactionKnowledge of the MBS schedule and correct billing proceduresDeal with referring doctors, hospital staff, pharmacists etc. courteously and helpfullyAttend to patient enquiriesCheck and handle internal emailsFill in the roster when staff is away, on holidays and sick leaveMaintain the reception waiting area and consulting rooms tidy including the clean-up of spills if necessaryEnsure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing, and filing of all documentsAt all times maintain confidentiality of patient personal and financial informationComplete recallsSupport the day-to-day operations of the medical centreExceptional customer service and teamwork skillsSelection Criteria:Demonstrated ability to work in a team and willingness to learnExperience with medical software (BEST PRACTICE/MEDICAL DIRECTOR)Demonstrated strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environmentDemonstrated sense of being compassionate and empathetic when dealing with patientsDemonstrated strong communication and interpersonal skills, with the ability to interact with patients and colleagues in a friendly and professional mannerAt least 1 year experience as a Medical Receptionist in a medical practice is requiredAdditional Requirements:Current Police CheckCurrent Working with Children clearanceCurrent First Aid/CPR certificateImmunisation RecordDriving Licence/Photo IDIf this role speaks to your heart, we cannot wait to meet you. Apply now, and let's make a meaningful impact on healthcare together. You may also send your resumes to hr@doctorsandco.com.au
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