We are seeking a motivated and enthusiastic Customer Service Representative to join our client's head office team. In this role, you will be responsible for developing and maintaining customer relationships, ensuring the sales volume and associated profit are maximised. You will interact with customers predominantly by telephone, and electronically, providing timely and useful service. The Company Our client is a leader in the industry, known for their commitment to innovation, quality, and exceptional customer service. They are dedicated to providing practical and effective solutions to meet the needs of their diverse clientele. Their focus on fostering a safe and supportive work environment ensures the well-being and professional growth of their team members. Key Responsibilities: Cultivate and strengthen relationships with both existing and prospective customers Assist Account Managers by efficiently processing sales and entering orders Collaborate with the Branch Manager to create and execute effective sales strategies Identify and pursue opportunities to increase sales through relationship building, discovering new market prospects, and exploring additional applications for company products Stay vigilant of competitive products, pricing, and practices, and keep the Branch Manager informed of relevant developments Deliver prompt and accurate quotations to customers, and ensure consistent follow-up using the company's procedures Maintain comprehensive and precise administrative and customer records, including special pricing agreements and quotation documentation Swiftly address customer complaints and claims, and propose strategies to prevent future issues What We Are Looking For We are looking for a driven and enthusiastic individual who possesses: A willingness to take responsibility and work independently as well as collaboratively within a team Exceptional interpersonal skills, demonstrating integrity, honesty, tact, and diplomacy Self-confidence and determination to execute group direction and priorities effectively Professional and well-presented appearance Proven and substantial sales experience Demonstrated excellence in managing pricing and margins Strong computer literacy, particularly with the MS Office suite Excellent verbal and written communication skills Ability to cultivate relationships with large and small businesses What Is In It For You: Competitive salary of $70-$90k plus Super and incentives A supportive and innovative work environment Opportunities for professional growth and development The chance to work with a dedicated and dynamic team Regular work hours with 4.30pm finish promoting work-life balance If you are a motivated individual with a passion for sales and customer service, we would love to hear from you Apply today to join our client's dedicated team and take the next step in your career. To apply online, please click on the apply button. Alternatively for a confidential discussion please contact Charlotte Buratti on 0450 426 676 or cburattifrontlineretail.com.au quoting the reference number above. Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing www.frontlinerecruitmentgroup.com/retail You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings Facebook: www.facebook.com/FrontlineRetailPerth