Join a leading Australian company dedicated to providing consumers with impartial comparisons from a diverse range of independent providers. Due to significant growth opportunities, we are looking for a dynamic and experienced Strategic Contact Centre Operations Manager to spearhead this newly created role and drive our expansion. What We Offer: Competitive Salary: $120,000 - $130,000 Super Commissions (OTE circa $200K) Fully Remote Work: Melbourne-based with occasional in-person strategy and training sessions Flexible Working Hours: Tailor your schedule to fit your lifestyle Long-Term Growth Opportunities: Develop your career in a thriving environment Key Responsibilities: Report directly to the CEO, collaborating with the Senior Leadership team to align sales strategies with overall business objectives. Operational Management: Oversee daily operations to ensure agents meet sales targets while maintaining high-quality customer interactions. Team Development: Work with the Call Centre Manager to recruit, onboard, and foster a high-performance culture among agents. Training Enhancement: Improve training programs to support agent growth and optimise team performance. Remote Team Culture: Cultivate an engaging remote work environment that promotes communication, innovation, and success. Process Improvement: Identify and implement opportunities for operational efficiency within the contact centre. Technology Utilisation: Evaluate and adopt new technologies that enhance operational efficiency and agent productivity. Data-Driven Decisions: Utilise call centre metrics to inform strategic decision-making and drive performance improvements. About You: Proven Leadership Experience: Strong background in coaching and operational management within a sales contact centre environment. Sales Team Management: Demonstrated success in managing and scaling contact centre sales teams. Autonomous Work Style: Ability to thrive in a remote setting while actively engaging in team development. Technical Proficiency: Familiarity with contact centre software, CRM tools, sales tracking systems, and reporting tools. If you are a strategic leader ready to grow a sales team and achieve remarkable success, we encourage you to APPLY NOW. For further information, please contact Anastasia at 0419 892 753 or anastasiasmaart.com.au