Fuel Our Flight – Join as Our Ultimate Support Powerhouse!About usIdentifly is a leading Zero Trust Security implementation partner, specialising in Identity and Access Management (IAM), Privileged Access Management (PAM), and Identity Governance (IGA).We support businesses through all phases of their Identity and Access Management projects, including discovery, planning and implementation, and support.We are fast-growing and have an excellent reputation for being knowledgeable and skilled in identity and cybersecurity.
We are always looking for awesome, talented people to join our A-grade team and are currently looking for a dynamic and detail-oriented Business Support Officer to join our high-performing team in Adelaide.About the RoleThis is a varied and high-impact role providing administrative, financial, office, and commercial support across the business.
You will work closely with executive leaders, project managers, clients, and suppliers to ensure the smooth operation of our internal systems, external communications, and business support functions.This role is perfect for someone who thrives in a fast-paced, collaborative environment and wants to grow within a supportive and innovative organisation.Key ResponsibilitiesAdministrative DutiesMaintain office supplies and inventory, ensuring resources are available.Schedule meetings, handle correspondence, and maintain cloud filing systems.Support office management tasks and follow up on action items.Financial & Accounts SupportGenerate reports using Xero.Track outstanding invoices and follow up with clients on overdue payments.Assist in the collection process while maintaining positive client relationships.Process and reconcile invoices.Reconcile accounts receivable discrepancies and resolve any issues promptly.Schedule and process timely approved payments.Review and perform quality checks on payslips (weekly cycles).Commercial & Sales SupportAssisting with preparing and reviewing commercial contracts, proposals, and procurement documentation.Manage software licensing contracts, renewals alongside the Sales team.Assist the sales team with developing licensing and services quotes, including reviewing and editing documents and doing basic calculations in Excel.Onboarding and HR SupportCoordinate the onboarding process for new hires, ensuring a smooth onboarding experience.Assist with employee training and development initiatives.Maintain employee records and ensure compliance with company policies.Support the coordination of offboarding processes for departing employees.Ensure compliance with employee awards and related legal requirements.Executive Assistance – ad-hocProvide high-level administrative support to executives, including travel arrangements.Serve as a liaison between executives and internal/external stakeholders.About YouWe're looking for someone proactive, organised, tech-savvy, and enjoys supporting others to succeed.
You are solution-focused, detail-oriented, and have no trouble juggling multiple responsibilities with professionalism and efficiency.You will need to take the initiative and work comfortably with direction from management.
You will be expected to find problems and then create solutions to improve the business' efficiencies in all administrative tasks.
If you get stuck, you will need to have the nous to ask for help and report to management.Finally, communication is key.
You will need to manage the expectations of your peers, our customers, and our suppliers.
The role requires someone proactive and professional who also fits culturally with our team, so if you don't tick all the boxes below but think this role is for you, we'd still like to hear from you.Skills and QualificationsPrevious experience in an administrative role.Strong organisational and multitasking skills.Excellent verbal and written communication abilities.Ability to work independently and as part of a team.Desired SkillsFamiliarity with HR processes and employee onboarding.Experience with basic bookkeeping is desired; however, training will be provided to the right candidate.
Experience using tools like Employment Hero, Projectworks, Hubspot CRM, Lucid, Confluence, Xero.Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Experience using AI tooling such as Co-Pilot and ChatGPT.Strong attention to detail and problem-solving mindset.Benefits• Competitive salary• Opportunities for professional development and career growth• A dynamic and supportive work environmentLocationWe are based in Adelaide, and while this role will be hybrid, office work is expected on most days to support key activities in the office.
We cannot accept interstate or overseas candidates for this position.
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