Concierge Job ID 193433 Posted 15-Nov-2024 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Customer Service, Property Management Location(s) Adelaide - South Australia - Australia Join our Host team, delivering best in class service to tenants and visitors for a Premium Commercial Building No weekend work, consistent Monday-Friday office hours. Adelaide | Land of the Kaurna people At Host, we believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been. The Concierge acts as the heart of the workplace providing personalised services to your tenants and visitors alike, and administrative support to foster a sense of community. You will be the first point of engagement with tenants and visitors, creating a warm, supportive, and service-oriented atmosphere that enhances the experience. About the role: - Welcomes tenants and announces clients and visitors. - Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants and visitors. - Conducts a variety of front-of-house activities including but not limited to: greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned. - Provides personal services to tenants and visitors including but not limited to: office wayfinding, lobby appearance & management, visitor tracking & reporting, visitor refreshments, building tours, reservations, VIP welcomes, coordinating transport, dry cleaning services and other services as needed. - An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition. - Performs general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions. - May provide reporting and insight to clients and property teams to improve product and service delivery. About you: - A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred. - Natural with meeting and engaging a wide range of people; and able to form genuine rapport and meaningful relationships - Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision. - Ability to work in a fast-paced environment and work calmly under pressure - Superior customer service skills and a passion for delivering an outstanding user experience. - Competent with Microsoft Office Suite, handheld mobile technologies and applications. - Ability to work flexible work schedules based on building needs. So, what's in it for you? - No weekend work, consistent Monday-Friday office hours. - Structured career development in your first month of employment and ongoing, to support you and explore your learning potential and career goals. - Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment. - Parental leave which is industry leading. - Wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave. About us: CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.?? When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. Can we inspire you to join us? At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We welcome and encourage First Nations People to apply. This is the place where talented people who want to do impactful work can realise potential in every dimension. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. We look forward to hearing from you WeAreCBRE Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)