Job Description
This is a unique opportunity to be part of a connected team, combining Reception, Practice Management, and Secretarial Duties to provide seamless care for patients and vital support for a dedicated group of healthcare professionals at Icon Cancer Centre on the Gold Coast.
Responsibilities:
* Reception & Patient Care: Be the welcoming face and voice for patients, ensuring they feel supported every step of the way. Manage patient admissions, verify private healthcare details, and process co-pays and other payments. Oversee patient flow, ensuring a smooth experience from arrival to departure.
* Administrative Excellence: Rotate between front reception and day hospital reception, taking on early and late shifts as needed. Update and maintain accurate patient records, referrals, and treatment details. Organise theatre and hospital bookings using cutting-edge systems like CHARM and Totalcare.
* Collaboration & Leadership: Work closely with our team of doctors and support staff to deliver exceptional service. Actively support workplace health and safety (WHS) initiatives and embody Icon's values in your daily interactions.
Requirements:
* Proficiency in Medicare, DVA, and Private Health Insurance processes.
* Exceptional organisational and time management skills.
* Outstanding communication and interpersonal abilities.
* Proficiency in Microsoft Office, particularly Word and Excel.
* A client-first mindset and a passion for delivering excellent service.
* A basic understanding of medical terminology (bonus points if you have experience in a similar role).
About Us:
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom. Our mission is to deliver the best care possible to as many people as possible, as close to home as possible. We bring together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients.
Why Join Us:
* Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
* Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.
* Connection, at Heart: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
* Opportunity, at Hand: We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.
Benefits:
* Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
* Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
* Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
* Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
* Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
* Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
* Wellness Support: Utilize resources and tools to balance your psychological and physical health.
* Global Opportunities: Explore exciting international opportunities as part of Icon's expansion.
* Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.