Technical Support Officer (Full Training in Renewable Energy)Job Type: PermanentWork Hours: Full TimeJob DescriptionTechnical Support Officer (Full Training into Renewable Energy Systems)Cardiff - Office Based25,000 - 28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company GrowthAre you a person with experience in supporting customers, looking to gain a lifelong skillset in a futureproof industry through technical training on energy efficiency systems?Do you want a strong foothold within a company who are rapidly expanding, where you will have the opportunity to train and develop your career to suit your own personal career goals - with the opportunity to learn things like technical system design and dedicated technical customer support?The organisation are leading energy efficiency specialists who provide grant funded energy saving solutions to domestic properties. They are expanding into the commercial market - providing B2B solutions, as well as expanding their sales team to provide private services. With heavy government backing, they are in a huge period of growth and are looking to increase their headcount as such.In this role, you will be playing a vital part in technical support. You will be working with installers, surveyors, and customer enquiries and supporting from a technical perspective - with full training on all systems provided. This role includes extensive development where you can progress into aspects of technical system design and modelling.This is the ideal role for a customer-focused individual looking to branch into a technical industry. You will be looking to receive training into the futureproof energy market, where you can progress within an organisation who are committed to developing employees' personal career goals.The Role:Managing inbound enquiries from customers, engineers, and surveyors.Providing technical support to the installation team.Manufacturer and wholesaler communication - understanding what parts are needed and acquiring them.Training and support in system design.Calculating ECO submissions and customer contributions.The Candidate:Proven experience in a customer-facing support role, ideally within a technical industry - but not necessary (Heating, Plumbing etc).IT Literate - with experience in MS Office.Looking to train on technical aspects of energy efficiency systems.Keen to join the energy market and progress your career.
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