Financial Services SectorPermanent OpportunityHybrid working arrangementCBD LocationThe RoleThis role involves overseeing and facilitating various business-led initiatives and projects. It includes responsibility for the secure and effective design, provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
Key accountabilitiesInfrastructure and System SupportProvide expertise as a Subject Matter Expert (SME) in the development of operational management processes and procedures.Identify, document, and train the service desk on new project changes, outputs, and processes.Respond to incidents and service requests for all IT-supported systems within defined SLAs.Manage infrastructure platforms and systems (IaaS, PaaS, SaaS, BaaS) proactively on a day-to-day basis.Maintain and enhance proactive monitoring systems to ensure optimal performance.Keep enterprise policy, procedures, and system documentation updated in a comprehensive document library.Participate in an on-call support roster and be available for work outside standard business hours, as required.Drive continuous improvement of systems by staying informed about emerging technologies and applying learnings from experience.ProjectsActively enhance the reliability, efficiency, and security of infrastructure services.Establish the scope for projects and maintenance activities.Ensure the effective and secure development, design, and implementation of approved IT projects.Foster continuous improvement by researching and evaluating new technologies and alternatives within the team.CloudSupport the daily operations of cloud environments.Supervise and provide guidance on new services provisioned by the Infrastructure and Development teams, as well as external vendors or suppliers.Maintain and update cloud documentation, policies, and processes.Skills required5+ years Systems Engineer or Systems Admin (or similar) technical support roleProficiency working on front and back end systemsExperience working in a dynamic fast-paced environment and delivery of robust solutionsExperience within Australian mortgage industry (Desirable)Understanding of Payment Card Industry Data Security Standards (Desirable)Experience with VMware and CitrixExperience with SQL ServerExperience within a Windows environmentExperience and advanced understanding of Microsoft Active DirectoryExperience with Entra (Azure AD), and SAML 2.0Experience with Microsoft O365Experience with Intune (Desirable)Experience with Citrix 7.15 (XenApp, PVS, WEM) (Desirable)How to ApplyIf the above sounds like you please hit the APPLY button, or reach out at ******
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