Are you passionate about developing teams and driving exceptional customer experience? Do you thrive on cultivating a learning culture within a dynamic retail environment? If so, we want to hear from you!
About Us
At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you’re eager to develop your skills in a dynamic environment, we want you on our team!
By joining Trivett, you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. Our purpose is to bring mobility to the world’s communities - for today, for tomorrow, and for the better.
About the Role
We are currently looking for a dynamic Retail Training Manager to join the team and play a crucial role in shaping the skills and knowledge of our retail workforce. This role will design, implement, and oversee training programs that empower our employees to deliver top-notch service, drive sales, and maintain our company’s reputation for excellence.
Reporting to the Franchise Director, your key responsibilities will include, but are not limited to, the following:
Learning and Development: Partner with business leaders to understand challenges and address capability gaps through innovative learning solutions. Design, develop, and deliver a range of integrated learning interventions that drive customer centricity and improve soft skills.
Facilitation & Partnerships: Facilitate high-quality training and work with external partners to enhance learning offerings. Collaborate with HR to improve leadership capabilities.
Relationship Building: Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.
About You
The successful applicant will have the following attributes:
Experience in a similar role
Facilitation of learning experiences across a wide range of learning platforms
Experience in e-learning course creation with Articulate360
Hands-on knowledge of authoring technologies, Intranet design tools, and multimedia applications
Demonstrated experience in the creation and delivery of learning programs including instructional design
Experience in analysing a business problem and working with key stakeholders to develop a solution to resolve it
Relevant tertiary qualifications in Human Resources, Education, or a related discipline
Certificate IV in Training and Assessment
Inclusion and DiversityAt Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where everyone feels they can belong, be themselves, and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences.
If you think you have what it takes, but don't necessarily meet every single requirement, we encourage you to apply so we can have a conversation to see if you could be a great fit. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact inchcaperecruitment@inchcape.com.au.
Apply now!If you’re passionate about enhancing capabilities and delivering high-quality training, this could be the role for you. Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.
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