About UsAt Equiem, we're driven by a clear mission: to make buildings work better for people. As a global leader in property technology, we empower building owners and managers with innovative solutions that enhance tenant experiences, streamline operations, and unlock new revenue streams. From seamless tenant apps to powerful analytics, our platform is trusted by some of the world's most iconic real estate portfolios. Joining Equiem means being part of a dynamic, entrepreneurial team that's shaping the future of smart buildings—where your ideas matter, and your impact is real.Job PurposeThe Account Manager - APAC, located in Melbourne, will take ownership of managing a portfolio of existing accounts in Australia. Your focus will be on retaining clients, driving growth, and securing renewals by building strong relationships and aligning Equiem's solutions with their business goals. This strategic and commercially focused role requires you to identify upsell and cross-sell opportunities, ensure client satisfaction, and develop tailored account strategies that deliver value to both clients and Equiem.Where Time is SpentClient Retention & Relationship ManagementBuild and nurture long-term relationships with key decision-makers and stakeholdersProactively address client needs, resolve issues, and ensure consistent, high-quality service deliveryDevelop strategies to secure long-term client retentionRevenue Growth & RenewalsDrive account growth through upselling and cross-selling initiativesManage timely contract renewals, identifying opportunities to expand service scopesCollaborate with sales and marketing teams to maximize revenue opportunitiesStrategic Planning & ReportingCreate and implement tailored account plans aligned with client goalsMonitor account performance and provide regular updates to senior leadership on health, growth, and renewal statusRelationship with the BusinessYou'll work closely with the Regional Director of Customer in APAC, Customer Success, Sales, Marketing, and Product teams to ensure seamless service delivery and execution of client strategiesThis role is key to aligning Equiem's solutions with client needs, driving business growth, and enhancing satisfactionPerformance MeasuresSuccess in this role will be evaluated by:Client retention and satisfaction (e.g., NPS, CSAT)Achievement of revenue growth and upsell/cross-sell targetsTimely contract renewalsEffective execution of strategic account plansPerformance against KPIs, including account health and engagementRequirementsEssential:3-5+ years in account management or client success, managing large, high-value portfoliosProven track record in driving growth, renewals, upselling, and cross-sellingStrong relationship management skills with senior-level stakeholdersAbility to develop and execute strategic account plansExcellent communication and negotiation skills for complex relationshipsDesirable:Experience in a SaaS or tech-driven environmentSales or business development backgroundFamiliarity with CRM tools and account management systemsKnowledge of APAC market trends and client dynamicsQualifications/EducationDegree in Business, Marketing, or Communications.Personal AttributesStrategic, commercially minded, and focused on long-term value creationExceptional relationship builder with a proactive, results-driven approachStrong problem-solving skills and ability to handle complex challengesCollaborative team player with a passion for exceeding client expectationsBenefitsA vibrant and inclusive work culture that fosters growth and developmentOpportunities for continuous learning and professional advancementCompetitive compensation and benefits packageA chance to make a real difference in the worldSeniority levelMid-Senior levelEmployment typeFull-timeJob functionIT Services and IT Consulting
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