About the RACPThe Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.Our ValuesAccountable Collaborate Indigenise and Decolonise Lead the way RespectWhy Join Us?As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit Our 3-2-1 Hybrid Working Model3 days from anywhere in Australia or Aotearoa New Zealand per week,2 days from an RACP office location per week,1 of the two days per week in office spent with your team. Job Description Full TimePermanentSydney CBDThe roleThe IT department supports the College in achieving its strategic and operational goals and is responsible for all College technology development, maintenance and service delivery, including: systems architecture/network infrastructure, software development, hardware enhancement and support, voice/data communications, help desk/user support, website stewardship, social media applications, IT projects, data warehousing, technology needs, risk and security frameworks, business continuity, IT contracts and vendors, and IT advice.The purpose of the IT Support Specialist to provide customer service to all staff. Their primary purpose is to provide first and second level IT support for all staff enquiries across all IT systems, while also liaising with other IT staff, business staff and external vendors to support all IT systems. They are the first point of contact for all IT related enquiries related to issues and service requests.Key ResponsibilitiesStrong problem-solving skills and attention to detail, with the ability to analyse complex technical issues and develop innovative solutions.Managing Incident and Service requests in accordance with RACP ITIL processesFirst and second level support across infrastructure and applicationsProviding onsite and remote support to all RACP staffProficient in IT Service Management (ITSM) and knowledgeable in IT Infrastructure Library (ITIL) practices.Procurement of IT hardwareAssist with the deployment of all company hardware and softwareOnboarding and off boarding processesOversee the creation, review, and updating of knowledge articles in Confluence, ensuring thetimely generation of necessary documentation.Escalating issues to systems administrators as well as vendors where applicableSupport identity and access management requests in accordance with IT security policy, including onboarding, offboarding and change processesSupporting the wider IT team with related projects/ providing input to ongoing projectsWork with the Infrastructure and operations team to provide continuous improvement to all IT processes.Coordinate with other departments and stakeholders to understand their IT needs and requirements, providing technical advice and support as needed.Contribute to the development and maintenance of IT policies, procedures, and documentation to ensure compliance and best practices.This position requires regular and mandatory on-site presence at our office location. The IT Support Specialist must be available and physically present during designated working hours with work-from-home flexibility. Desired Skills and Experience The Successful Candidate will have Formal IT qualifications, relevant certifications or 3 - 5 years previous experience in a similar position in a small to medium organisation.Knowledge of ITIL processesExperience in hardware deployment through IntuneKnowledge of and experience in back-up technology including Commvault, Symantec Backup Exec and Veeam Replica & BackupSupporting Unified Communications systemsSupporting meeting rooms and AV systemsStrong knowledge of information security framework consisting of policies, procedures and standardised operating practicesExposure to networking principlesExperience in basic switching and patching, configuration & managementExperience in ServiceNow and JIRAStrong analytical and problem-solving skills with the ability to prioritise workload and meet deadlinesExcellent communication and documentation skillsDemonstrated ability to work productively in a teamClick apply to submit your application.Please note, we will be shortlisting candidates as applications are received, the ad may close earlier than the stipulated date, should the successful candidate be appointed.