Specialist, Customer Service, Melbourne, AustraliaKvadrat was established in Denmark in 1968 and has deep roots in Scandinavia’s world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing, design textiles, rugs, acoustics and window covering solutions for both commercial and residential interiors.We are currently seeking a Customer Service professional to support our clients and sales team. Our focus is to provide the absolute best customer service in the industry. We offer a unique opportunity to be part of an organization with a global footprint.Your main responsibilities will include:Supporting two commercial sales managers and one residential sales manager.High level of showroom support when clients visit.Order processing, from receipt of order to delivery, invoicing, and preparing shipments via Microsoft D365.Follow-up on invoicing and payment issues with customers.Regular administration of data input and updates including customer/meeting/project information.Administrative support to the sales team (e.g., meeting the clients if necessary).Regular communication with customers - both verbally and in writing.Assistance in project management/engaging with contractors when needed.Welcoming guests at the showroom and supporting colleagues for marketing events if necessary.Proactively engage with clients, customers and all processes to assist the sales team to achieve our sales targets.Your profile:You have at least 2-3 years of experience with order processing or customer service.You have experience working with the textile or furniture industry.You have experience navigating within an ERP system.You are structured and well organized, positive and proactive.You are honest, patient, detail-oriented, open-minded and service-minded.You have a strong sense of responsibility and a great passion for your work.You are willing to acquire new skills and to face new challenges.You are a solid team player, but also thrive when working independently.Knowledge and skills required:Bachelor’s degree or higher.Excellent communication skills.Skilled in the Microsoft Office Suite.Experience with a CRM system(s).Application:Please submit your application through the form below. If you have any questions about the position, you are welcome to reach out to Angel Rosas, Customer Service Manager at aros@kvadrat.org.We are Kvadrat:Kvadrat is committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
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