Operations Administrator | Deposit and Payment OperationsPrimary office location: BrisbaneAdditional office locations: SydneyDate: 20-Mar-2025Permanent - Full time, JuniorJob category: Administration & Support, Lending / Leasing / Retail Banking, OperationsJoin our Deposit and Payment Operations team where we support a variety of products across the Banking and Financial Services industry across Personal Banking, Wealth and Business Banking.
We will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities.
We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability.
You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?As an Operations Administrator, you will be responsible for delivering an exceptional experience to our clients and stakeholders by specialising in processing operational requests.
You'll work towards deadlines to deliver solutions to all our customers and liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed.You will onboard new customers and prepare and review AML/CTF requirements, complete ongoing account and client updates, maintenance and adjustments.
You will also facilitate the movement of funds including domestic and international payments, and other back-office banking tasks including facilitating mistaken payments, transacting traces, and payment recalls.What you offerPassion for delivering an exceptional customer experience with a client-centric approach to workSolution focused mindset with the ability to innovate and think outside the box and a willingness to learnHigh attention to detail, strong data entry skillsAbility to work in a team environment and build strong working relationships with your peers to contribute to team goals to ensure smooth completion of requestsStrong numerical and time management skills are essential as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframesPrior experience in banking and financial services or within a contact centre environment is preferred.We love hearing from anyone inspired to build a better future with us; if you're excited about the role or working at Macquarie we encourage you to apply.About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank.
You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.BenefitsHybrid and flexible working arrangementsOne wellbeing leave day per year and up to five additional days leave based on length of serviceUp to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parentPaid volunteer leave and donation matchingRange of benefits to support your physical, psychological and financial wellbeingAccess to a wide range of learning and development opportunitiesOur commitment to diversity, equity and inclusionWe are committed to fostering a diverse, equitable and inclusive workplace.
We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background.
We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements.
If you require additional assistance, please let us know in the application process.
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