North Strathfield, Australia | Posted on 03/12/2024
Wedded Wonderland is a leading online wedding resource and concierge service connecting couples with the best vendors and resources to plan their dream weddings. We are passionate about providing a seamless and stress-free experience for couples navigating the exciting journey of wedding planning.
Job Summary:
The Wedding Specialist is responsible for providing exceptional service to both B2B clients (vendors) and couples utilizing Wedded Wonderland's concierge services. This role requires a highly organized and detail-oriented individual with a passion for weddings and a knack for creating personalized experiences. The Wedding Specialist will serve as a trusted advisor, guiding couples through the planning process and connecting them with relevant vendors and resources.
Key Responsibilities:
1. Concierge Service for Couples:
* Respond to concierge inquiries via phone, email, and online chat.
* Conduct in-depth consultations to understand couples' needs, preferences, and budget.
* Curate personalized vendor recommendations based on specific criteria.
* Provide expert guidance on wedding planning timelines, etiquette, and trends.
* Build and maintain strong relationships with vendors for the Wedded Network.
* Onboard new vendors and ensure their profiles are up-to-date for the Wedded Network.
* Promote vendor services to couples.
* Address vendor inquiries and resolve any issues.
* Stay informed about new vendor offerings and industry trends.
* Administrative & Operational Support:
* Assist with the development and maintenance of concierge resources and materials.
* Contribute to the Wedded Wonderland blog and social media channels.
* Participate in industry events and networking opportunities.
* Assist with other tasks as assigned by the Sales and Marketing team.
Requirements
Qualifications & Skills:
* Proven experience in a customer service or client-facing role, preferably in the wedding industry.
* Excellent communication, interpersonal, and presentation skills.
* Strong organizational and time management skills with the ability to multitask effectively.
* Proficient in Microsoft Office Suite and CRM software.
* Passion for weddings and a genuine desire to help couples create their dream day.
* A strong network of wedding industry contacts is a plus.
* Previous experience as a wedding planner, designer or similar is desired.
Be part of a dynamic and growing team in the exciting wedding industry. Opportunities for professional development and growth. Make a real difference in the lives of couples planning their weddings.
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