Our NSW Government client is seeking a Senior Regulatory Officer, and Regulatory Officer to join their team. Legal, Gov & caseload experience preferred! We are seeking pro-active individuals with demonstrated experience in investigations, law or undertaking regulatory activities including investigations and proactive regulatory initiatives, with a sound understanding of investigation principles, process and practices. Position Title: Senior Regulatory Officer Start Date: ASAP End Date: 8 months Location: McKell - will be on site first day and will then work from home (with Tuesday in office, and as required). Pay Rate: $70-75 per hour Working Hours: 7 hours per day / 35 hours per week Requires Police Check: Yes Role Description: Case manage more complex matters as allocated in order to support members of the public exercise their rights to information access and privacy and implement approaches to identify and resolve issues promptly and effectively. Manage and resolve complaints; reviews; conduct investigations and lead proactive regulatory compliance activities effectively and efficiently in accordance with relevant legislation and Commission policies and procedures. Work collegiately with other staff to manage projects including the development and publication of regulatory guidance. Key accountabilities: • Develop, maintain and implement legal precedent and knowledge databases together with performance and quality control systems, processes and procedures to support the IPC in meeting its service delivery objectives. • Plan, prioritise and manage a caseload of files within set timeframes to achieve quality outcomes and organisational goals. • Make preliminary inquiries conduct interviews and onsite assessments in a professional manner and prepare regulatory reports and recommendations. • Provide regular reports and advice to the Manager Investigation and Review and Director Investigation and Reporting on the status of complaints, investigations and regulatory initiatives and make recommendations regarding further or proactive regulatory intervention. • Maintain effective working relationships with complainants and agencies through regular effective liaison and consultation; identify and implement early resolution strategies. Effectively case-manage matters and proactive regulatory initiatives into systemic or unique compliance issues, including oversight of quality assurance processes for reports and the exercise of delegations generally. • Support the achievement of timeliness and quality standards by all team members in order to meet the challenges of a high volume, complex work environment. • Perform a range of administrative and system activities to ensure the effective functioning of the team. • Prepare clear project proposals and define scope and goals in measurable terms and undertake projects to facilitate improved agency compliance with legislative obligations including policies, guidelines and IPC information resources. Monitor the completion of project milestones against goals and initiate amendments where necessary. Evaluate progress and identify improvements to inform future projects. Key challenges:• Managing a caseload and projects effectively and continually prioritising work to ensure time and quality standards are achieved through high quality research and analysis of identified legislation and policy to the facts of each case. • Attending to more complex case management issues, in accordance with appropriate legislation and policies, coaching supervising and providing timely, constructive and objective feedback to team members in dealing in with challenging factual, legal or client situations a timely manner. • Communicating regularly with external parties, including senior position holders to identify and facilitate early resolution on sometimes sensitive and controversial issues recognising wider business contexts. - Legal experience would be beneficial - Government experience would be beneficial. Position Title: Regulatory OfficerStart Date: ASAPDuration: 8 monthsEnd Date: 30.06.2025Location: McKell - will be on site first day and then work from home (with Tuesday in office, and as required)Pay Rate: $60-$65 per hourWorking Hours:7 hours per day / 35 hours per weekRequires Police Check: Yes - Candidate cannot start without the clearance (unless CEO approval provided)2 x reference checks• The role sits within the Investigation and Reporting Team which consists of 20 staff members that undertake reviews and complaints. The role will report directly to a Senior Regulatory Officer on a day to day basis• This role will primarily be reviewing decision of agencies in relation to GIPA and Privacy legislation• Tertiary qualification or demonstrated experience in law will be highly regarded• Government experience is desirable – ** open to someone who does not have government experience but is legally qualified with at least 3 years working experience• Prior regulatory experience is required and preferably in the area of administrative law in particular• Highly developed analytical, written and verbal communications skills requiredDetails Job Description:As the Regulatory Officer you will undertake proactive and reactive work by applying your skills in dispute resolution, problem solving, influencing and negotiations to bring about the timely resolution of issues in contention and bring about systemic compliance. This will also include sampling, auditing and other regulatory initiatives informed by intelligence and data analysis to educate an evaluate regulatory complianceYour key accountabilities include:• Plan, prioritise and manage a caseload of files within set time frames to achieve high quality outcomes including maintaining key relationships; providing responsive customer service and meeting organisational goals.• Undertake a range of regulatory work relating to the legislation administered by the IPC, by collecting information from members of the public and/or agencies; undertaking research; reviewing and analysing documents; interpreting legislation; issue identification, problem solving, exercising alternative dispute resolution; making findings or recommendations and preparing reports/correspondence.• Ensure effective, regular and timely communication with parties by providing information and guidance to the public and agencies through tailored communication to clearly explain concepts including the legislation administered by the IPC and its interpretation and application; obtaining and clarifying information and where appropriate undertaking the informal resolution of complaints; write fluently and accurately.• Identify systemic or significant non-compliance issues; anticipate, identify and address issues and potential problems and select the most effective solutions from a range of options; work collegiately with IPC Staff on devising appropriate responses.• Support and facilitate improved agency compliance with legislative obligations including undertaking projects and working collaboratively with other IPC staff to contribute to the development and implementation of business process and service delivery improvements.About youWe are seeking pro-active individuals with demonstrated experience in law, investigations or undertaking regulatory activities including investigations and proactive regulatory initiatives, with a sound understanding of investigation principles, process and practices. The successful applicants will have excellent verbal and written communication and interpersonal skills, including the ability to communicate and facilitate early resolution of issues between parties.Your will have policy, research and analytical skills and a demonstrated ability in the analysis of data using quantitative an qualitative approaches, including the capacity to compile an interpret complex data/issues rapidly and accurately in reports/communication.To be successful in this role you will have:• Appropriate tertiary qualifications or demonstrated experience in law, investigations or undertaking regulatory functions.• Demonstrated experience in undertaking a range o regulatory activities including investigations and proactive regulatory initiatives with a sound understanding of investigation principles, process an practices• Sound experience in undertaking performance monitoring, reporting and measuring activities in a public sector environment.*Aboriginal and Torres Strait Islander candidates strongly encouraged to apply. Only shortlisted candidates will be contacted. Pre-employment checks will be required. "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".If this sounds like an interesting opportunity, then apply today with a current resume.