About usCTST is a vibrant and growing not-for-profit charitable community organisation whose vision is that everyone has access to quality home care and transport support services. We focus on providing reliable, high quality and safe services - transport, home maintenance, social support, disability support, and domestic assistance - to older people and people with a condition preventing them from undertaking daily activities.Our impact is driven by a dedicated workforce of nearly 500 passionate people supported by over 100 vehicles, modern and sophisticated systems, great attitudes, and most importantly, a client-directed approach.At CTST, we value diversity and foster a workplace culture that is committed to driving innovation, collaboration, professionalism, and respect.This is an exciting time to become part of our organisation, especially following our recent merger with Mersey Community Care Association. We eagerly anticipate the opportunities this collaboration will bring to expand our services and enhance support for the Tasmanian community.About the PositionReporting to the Quality, Safety & Risk Manager, we have a part-time role working 3 days per week (Wednesday to Friday) in our Glenorchy office.The role is classified at Social & Community Services Level 3 of the Social, Community, Home Care and Disability Services Award (SCHADS) with the benefit of salary sacrifice options.The position plays a key role in supporting positive outcomes in feedback and complaints, compliance and audit, safety and risk, and continuous improvement across our organisation.The successful candidate will be required to complete the following duties:Monitor, triage, action and close incoming feedback, hazard and incident reports via our Incident Management System (Folio)Undertake preliminary investigations into feedback and incident reports and liaise closely with managers to investigate, action and close complaints and incidents in a timely mannerCoordinate internal audit tasks as required to monitor internal safety and compliance standardsSchedule and coordinate safety and compliance training as requiredAssist in the coordination of quality improvement initiatives to maintain positive consumer, client and participant outcomesMaintain accurate data entry of all quality, safety and risk informationAssist with the preparation of reporting as requiredAbout YouWe are looking for someone who is extremely organised and can effectively manage large volumes of information.In addition, the successful candidate will possess the following skills and attributes:An exceptional level of attention to detailAdvanced written and verbal communication skillsA practical thinker with the ability to use their initiativeAble to effectively prioritise tasks and act with a sense of urgencyHigh levels of computer literacyKnowledge of the Aged Care Quality Standards and/or NDIS Practice Standards is an advantage, but not essentialPrevious experience in the aged care sector or another environment that faces complex legislative changes is an advantageMust be an Australian Resident or hold an Australian Working VisaAll CTST employees must:hold a current driver’s licencehave a Working with Vulnerable Persons Card (or be willing to obtain)have a current National Police Check (or be willing to obtain)To ApplyTo obtain a copy of the position description, please visit our website at www.ctst.org.au/work-with-usApplications must be made via SEEK and include a current resume and cover letter detailing your experience relative to the position.If you have any enquiries about the position, please contact peopleandcapability@ctst.org.auInterviews may commence at any time.We look forward to hearing from you!CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported!
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