Reference Number: 1395 Job Title: Customer Service Officer - Clinical Diagnostic Unit Employment Type: Fixed Term Part Time ending June 2025 Hours per Fortnight: 32 Location: Graham Street Closing date: 29/10/2024 For a confidential conversation please contact: Penny Whelan on (03) 5831 0050 About GV Health: At Goulburn Valley Health we pride ourselves on delivering person-centred care.We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.Click HERE to find out more information about GV Health and our services.Click HERE to find out more from our staff about a career and lifestyle at GV Health.Our Region Great things happen here!Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here About the role The Clinical Diagnostic Unit is a combined Cardiac, Neurological and Respiratory diagnostic testing department.The Customer Service Officer role is an integral part of the overall team.The role can include multiple tasks such as, customer service into the department and over the phone, booking scheduling, billing and receipt development, typing and distributing of results.The successful candidate needs good communication skills, excellent computer skills, knowledge of medical terminology and an understanding of Medicare requirements.We are looking for: Demonstrated ability to work in a customer-focussed service environment with skills and experience in administrative and customer support operations Well-developed data entry, computer skills and knowledge of the Microsoft suite of software applications with an ability to manage electronic databases Excellent communication skills and ability to interact professionally with staff and consumers and maintain high levels of confidentially Positive and engaging phone manner with all clients with a proven ability to assist in resolving their concerns Position Description: CLICK HERE If qualifications are a requirement for this position, please attach a copy in support of your application.Qualification requirements are outlined in the Position Description under 'Key Selection Criteria' Why work at GV Health?Free Community Connector Program to personally welcome and connect you to our wonderful community Generous salary packaging, subsidised staff parking and discounted leisure memberships Flexible work practices and options to purchase additional leave to support work/life balance Paid parental leave Professional development and study leave to help reach your learning and career goals A confidential employee assistance program (EAP) for you and your loved ones Social club membership offering a range of events, functions and local community discounts Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged.GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.Recruitment agencies should note that GV Health does not accept agency resumes.GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.