Department of Families, Fairness & Housing VIC – Morwell VIC
The Housing Customer Service Officer (HCSO) works within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations, and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.
HCSOs assist public housing renters, their advocates, contractors, local housing offices, external agencies, and other departmental and government areas over the telephone, via e-mail, and through other channels of communication.
The Housing Call Centre (HCC) is a fast-paced environment that is ever-changing according to directions provided by the Victorian Government. A HCSO would initially embed their training knowledge by taking inbound calls relating to maintenance and then, based on performance, will progress to various other tasks as part of their skillset.
ACCOUNTABILITIES INCLUDE
1. Provide high-quality service to clients in relation to routine housing information.
2. Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation, and regulations specific to the role.
3. Review and accurately process contractor invoice claims for payment.
COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident, or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs
Please apply to submit your interest in this position.
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