SENIOR MANAGER OF OPERATIONS - INTERIM
(May lead to a future permanent position)
Start Date: Immediate
Duration and Hours: 2-6 Months with possibility of extension. This is initially a part
time position (21 hours/week) with a possibility to increase.
Reports to: Salsbury Community Society Board of Directors
Work location: Primary office is the Co:here building, 1723 Victoria Drive. It is
expected that this person will work onsite, but there is flexibility for offsite meetings
or focus time. Occasionally, the Senior Manager of Operations will be required to
work evenings to attend meetings and special events.
Job Summary: The Senior Manager of Operations is responsible for overseeing the
operational goals of Salsbury Community Society’s (SCS) mission to be a different
kind of housing operator. SCS operates small scale, medium density housing that is
grounded in relationships rather than social services. We care deeply about providing
affordable housing, fostering a sense of belonging for people from diverse
backgrounds and beliefs, the sustainability of our facilities and operations, and the
well-being of our staff. The Senior Manager of Operations will provide strategic
direction, oversee operations, and ensure financial sustainability.
Responsibilities and Duties:
1. Leadership and Strategic Direction
- Develop action plans to implement SCS’s strategic plan in alignment
with the society's mission, values, and vision. Please see our website (salsburycs.ca) for
more information about who we are and our values.
- Provide day-to-day leadership and supervision to two Salsbury
Community Society staff and any volunteers to build a strong
organizational culture.
- Maintain and build partnerships with community organizations and
stakeholders to advance the organization's mission, implement the
strategic plan, and increase organizational impact.
- Help inspire a culture of neighbourliness and collaboration among staff
and tenants.
- Meet regularly with the Executive Committee, staff, and the Community
Builders Group (tenants) to discuss goals and deliverables.
2. Operations Management
- Oversee and participate in the day-to-day operations of the Salsbury
Community Society, including staff supervision and support, property
management, tenant relations and activities, community programming
and human resources.
- Ensure compliance with all legal and regulatory requirements,
including tenancy laws, health and safety regulations, financial
reporting requirements, and employment legislation among others.
- Implement policies and procedures and suggest amendments, when
required, to ensure efficient and effective operations.
- Ensure that the Salsbury Community Society's properties are
well-maintained and meet the needs of tenants.
- Follow policies and procedures for hiring, performance management,
documentation, and mentoring of the Operations team.
3. Financial Management
- Oversee and manage the operational budget. This includes overseeing
the annual rent reviews, external reviews, and the annual budget
process.
- Seek efficiencies to reduce costs and streamline operations.
- Ensure that all financial reporting and record-keeping is accurate and
up-to-date, including grant reports and donor relations. This may
involve applying for grants or assisting in grant writing.
4. Board of Directors Support
- Work closely with the Board of Directors to ensure that the organization
is meeting its strategic goals. This includes providing regular updates to
the Board on the organization's operations, finances, and progress
towards its goals.
- Support the Board in fulfilling its governance responsibilities, including
updating policies and procedures, and monitoring organizational
performance.
Qualifications:
1. Education
- Degree in operations management, business or similar field
2. Experience
- A minimum of 3-5 years of experience in an operational leadership role,
preferably in the non-profit and/or housing sector.
- Priority is given to candidates with experience in building operations
and tenant relations.
3. Skills, abilities, and knowledge
- Strong financial management skills, including budgeting and
forecasting.
- Knowledge of affordable housing and community development.
- Excellent communication and interpersonal skills, with the ability to
build relationships with a diverse range of invested people.
- Excellent computer skills, including proficiency with the Google Suite
and Quickbooks.
- Experience in conflict resolution.
- Demonstrated ability to lead and motivate staff and volunteers.
- Experience working with a Board of Directors.
4. Character and attitude
- Team player who is committed to working collaboratively with staff,
volunteers, board and committee members to achieve goals and
objectives.
- Self-motivated, confident leader who takes initiative.
- Willing to listen and learn from others with a focus on community
needs over personal interests.
- Adaptable in the face of quickly changing circumstances. High
emotional intelligence (e.g., empathize with others and build positive
relationships based on trust and respect).
- Committed to social justice and have a passion for creating
communities that are inclusive and welcoming to all.
Compensation:
The successful candidate can expect a starting wage of $34-38/hr depending on
factors such as experience, competencies, and education. Personal and health days
are included with options for benefits after completing 3 months.
Application:
To apply please submit your cover letter and resume to
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