Coral Coast Veterinary Service, now part of Tableland Veterinary Service, is seeking a new PRACTICE MANAGER to join our growing clinic.
The Practice Manager plays a key role in our clinics, acting as the conductor for our orchestra of veterinarians, veterinary nurses, kennel hands and client care staff. They are the central point for communication between the clinic team and business’ senior leadership and administrative support, helping to share details of challenges, ideas, decisions and policies in both directions.
They need to be collaborative and foster a culture that encourages staff to voice concerns and ideas, but also be able to make sound decisions and communicate these effectively and with empathy. Our Practice Managers require excellent emotional intelligence to effectively identify and support the emotions of their team, while also managing their own reactions in a calm and constructive way. An ability to negotiate and mediate differences of opinion is essential.
A sound understanding of business performance and financial reporting is advantageous, but not critical. We will provide coaching and support to develop these skills, especially as they relate to veterinary businesses.
THE DAY TO DAY ROLE
You will need to be able to work alongside the team, either in a client care, clinical nursing or veterinary role. The leadership and management responsibilities will likely take up 20-25 hours per week, and we think it is important that you work alongside our team to build relationships, understand their challenges and help share ideas to make our workplace even better.
On a day to day basis, our Practice Managers provide overall coordination of the clinics operations, including troubleshooting matters relating to staff wellbeing, client satisfaction and financial performance.
KEY RESPONSIBILITIES
* Coordinating clinic operations, including ordering of stock, solving scheduling issues, ensuring protocols are consistently implemented, and communicating policy changes.
* Leadership of the clinic veterinary nurse, reception and administration teams, including recruitment, induction, coaching, resolving conflict, rostering and coordinating training.
* Solve clinic operational challenges, including arranging maintenance of equipment, troubleshooting IT issues and resolving customer complaints.
* Promote and maintain clinical and customer care standards and TVS Core Values, through leading by example, holding team members accountable to our agreed protocols and standards, and providing recognition and feedback to team members.
* Implementation of business growth and improvement initiatives, including helping design and implement new protocols and coordinating promotional activities.
OUR IDEAL CANDIDATE
* Humble, empathetic servant leader who looks out for the wellbeing of their team.
* Strong communicator who can synthesise information and share ideas clearly and simply.
* Consultative, yet decisive when a decision needs to be made.
* Someone who solves problems and has a ‘can do’ attitude.
* A desire to make life easier for your colleagues and clients.
* Experience working in veterinary clinics or leading a team of professionals.
THE POSITION DETAILS
* Full time position, although part time would be considered by negotiation.
* Full time roster is 4 days per week.
* Workday from 7:30am to 5:30pm with 1 hour lunch break.
* Some Saturday morning work may be required.
* Pay rate will be dependent on experience, qualifications and skills, but would range from $35 to $40 per hour.
* Four weeks holiday leave per year.
APPLY NOW
Keen to join our happy TVS family? Please apply online via Seek or visit for more information and to submit an application.
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