Company Overview
We are a 100% Tiwi-owned marine tourism and charter business, committed to providing exceptional, unforgettable experiences on the water.
Role Overview
The Master/Fleet Manager reports directly to the General Manager and is responsible for overseeing the safe operation of our vessels, ensuring the wellbeing of both passengers and crew during tours, charters, and water taxi services.
Key Responsibilities:
* Vessel Operations: Operate Sea Darwin's vessels for tours, charters, and water taxi services in accordance with AMSA Regulations and Sea Darwin-Sea Tiwi's Safety Management System (SMS).
* Customer Service & Safety: Deliver exceptional customer service to all passengers, ensuring their safety and comfort throughout the journey.
* Vessel Maintenance & Management: Maintain vessels to survey standards, ensuring all mechanical, engineering, and aesthetic requirements are met, including regular docking, maintenance, and antifouling.
* Documentation & Reporting: Maintain accurate logs and documentation related to vessel operations, safety inspections, hospitality services, and crew time sheets, ensuring full compliance with AMSA, SMS, and company policies.
* Crew Leadership & Support: Lead, direct, and assist the crew in all operational matters, fostering a positive, collaborative work environment.
Qualifications and Experience:
* Master 24m with a minimum MED 3 Motor vehicle license with H endorsement
* Current Senior First Aid and RSA certification
* At least 2 years of commercial skipper experience (tourism experience preferred)
* Solid knowledge of vessel mechanics with a proactive approach to maintenance
* Basic knowledge of Darwin's harbour habitats and history
* Excellent time management and organizational skills, with the ability to work unsupervised
* Ability to problem-solve, resolve conflicts, and show initiative in challenging situations
* Experience working with people from diverse cultural backgrounds
* Ability to maintain the company's culture and reputation
* Strong leadership skills with the ability to work effectively within a small team