Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Position Summary:
1. Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
2. Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
3. Support your front office team in general operational tasks
4. Escort guests to their rooms and explain all features & hotel offerings
5. Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
6. Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
About You:
7. A current driver’s license
8. Relevant experience in a similar role
9. Working rights in Australia
10. Enthusiastic to escalate your career
11. Self-motivated, driven and energized in a fast-paced environment
12. Armed with smart solutions and a can-do attitude
Our Benefits:
13. Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
14. Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
15. Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
16. Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
17. Opportunity to receive Employee Referral Incentives and get paid for working with your friend
18. Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.