Job no: 524888Brand: Corporate TravellerWork type: Full timeLocation: New South Wales, Queensland, South Australia, Victoria, Western AustraliaCategories: Corporate & Group TravelAbout the OpportunityThe purpose of the Customer Success Team is to drive customer retention and advocacy across the largest subsection of the business' customers.As a Customer Success Representative (CSR) you will work closely with our Travel Managers and Customer Success Team to deliver value to customers by managing their inbound requests for Customer Success tasks including, but not limited to reporting, supplier negotiations, technical and non-technical program optimisation and identifying opportunities for growth through business reviews.
The CSR will deliver a schedule of outbound customer activities as determined by agreed customer segmentation.Productivity gains will be maximised by using best in market sales technology and automated solutions to optimise performance for both the business and the customer.The CSRs' superior customer service and support will drive an increase in customer advocacy by creating referrals for the business and has a direct impact on increasing our CSAT and NPS scores.This full time role can be based in Sydney, Perth, Brisbane, Melbourne or Adelaide.What you will be doing:Respond to inbound enquiries from staff about customer-related tasksProvide customer facing reporting and insights as requiredFirst level support for maintenance and support cases including some technical system optimisationMake recommendations for improvement in Customer Success practicesShare areas of opportunity with the Customer Success team to promote growth of share of wallet, increase product and service sales or to increase revenueUtilise CRM systems (Salesforce) to document activitiesWhat you will need:Travel industry experience preferred but not essentialMinimum 1 year of experience in a customer success/customer service-based roleBenefits:Individualised Learning & Development pathway optionsExclusive Staff Discounts via our employee-only portal with 400+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts including family and friends - flights, hotels, tours, cruises, travel insurance and moreFlexibility: Monday to Friday week, business hours with flexible options availableCareer opportunities in a network of brands and businesses across the globe - we promote from withinExclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym and EOT in selected head officesSupport and Employee Assistance Program for staff and familyRegular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles 2025)Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leaveThe protection of our environment is essential to the future of tourism, and as a leading travel group, we have made efforts to affect positive change to the environmentFlight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.
We encourage you to come as you are, to foster inclusivity and collaboration.
We celebrate you!Apply today to join a world-class team!Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
Remote working options are not available for this position.
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