Regional Branch Sales and Customer Support OfficerJob Type: Permanent position | Full time positionJob DescriptionDo you have passion for technology?This is the perfect opportunity to work with a privately owned family business that is committed to growth in the Riverina and Wagga Wagga Area.DUTIES/RESPONSIBILITIES: Find & nurture potential leads by cold calling businesses in the target industry or zone.(Current target industry: CCTV & Alarms / Current target zone: Regional NSW / Riverina)Engage existing customers: contact, manage and follow-up to convert them into consistent, long-term opportunities.Enter & maintain daily customer details and interactions in the CRM (software) for all allocated customer accounts & new opportunities.Conduct pre-sales assistance by understanding and translating customer requirements (including interpreting plans and reading customer correspondence (emails, RFQs)) and providing technical solutions.Answer technical questions and explain applications and products differences/suitability.Prepare quotations and proposals.Follow-up, engage & adapt solutions as required.Ensure current and proficient knowledge of the technical details and application of all the products.Learn & perform product demonstrations and technical presentations as required.Conduct training with customers to ensure efficient and best practice use of equipment (hardware), applications & device management platforms (software).Installation/troubleshooting of solutions.Testing, troubleshooting and processing (repair/replacement) claims according to RMA (warranty) policy.Ongoing design, upkeep and maintenance of company website.Assist customers with website design & liaising with the company's internal marketing department to support customers' resource needs.Set-up and maintain internal IT equipment & computer network (including computers, printers, CCTV system, Alarm system) and maintaining their current & appropriate software.Other administration/office tasks as required.SKILLS & EXPERIENCE: Qualifications: Relevant IT / Networking or computer science Certificate or Diploma preferred.Previous Experience: Software, hardware and/or network sales experience.Customer service and/or support experience.Website maintenance experience preferred but not required.Previous experience with CRM (database) / accounting software a bonus.Skills: High level of skill in Microsoft Office Suite (Word, Excel and Outlook).High level of verbal and written communication.Outstanding phone etiquette.Ability to work independently & meet KPI's.Expected Salary: $75,000 - $80,000Applications Close: 15th November 2024 at 4pm #J-18808-Ljbffr