About the Job
We are seeking Systems Engineers who are experts in SIP/VoIP to join our Sydney team and help us support and expand the Amazon Connect telecom infrastructure.
Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform.
* The position represents a rare opportunity to be part of a fast-growing business soon after launch, and help shape the technology and product as we grow.
* You will play a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
Requirements
* Deep experience working with, preferably in a large scale, distributed environments.
* Regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
* Lovely to code. You love using technology to solve problems with simple solutions.
* Solid understanding of software development methodology and know how to use the right tool for the right job.
* Customer obsessed. Enjoy working with customers to help them get the best experience using Amazon Connect.
* Think big. Build and support solutions across thousands of devices.
What's in it for you?
* Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal.
* Impact: Work on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
* Gratification: You will know you are directly responsible for solving real customer problems.
* Critical and Fast: This is a strategic new business for AWS, and we are moving fast, really fast.
* Ownership: You will quickly become responsible for key components of the service, and drive what and how to build them.
* Learn & Grow: If want to learn and grow with challenges of a designing and building a large-scale fault tolerant systems – this is an opportunity of a life time.
* Innovate: We learn from our customers and invent every day on their behalf.
* Make history: AWS is the leader in a current industry wide revolution, and specifically at Amazon Connect, we are changing the way customers think about contact centers.
* Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems, but also work in a fun and autonomous environment.
Language
English (en)