Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.Royal Caribbean Group’s Port Services Team has an exciting career opportunity for a full-time Director, Port Services APAC reporting to VP Port Services.Position Summary:The Director of Port Services APAC has overall operational and financial responsibility for all Guest Port Services and Port Operations in the assigned regions: Northeast Asia, Southeast Asia, Australia, New Zealand, and Pacific. This position leads the team of Port Operation Managers and Account manager(s) to manage all port agencies and the ground handlers in the APAC region, ensuring that all port and ship services for the Royal Caribbean International and Celebrity Cruises brands are achieved in a timely and professional manner according to established department and corporate standards. Overall responsible for creating and adhering to Port Operations and Guest Port Services financial budget and controlling negative financial exposure related to ship requests, abnormal operations, and/or stevedoring/port/security/ground manning levels. Participates in the design and follows SOPs. Assists and interacts with Regional VPs/Managing Directors on projects of the strategic developments on Asia ports and itinerary and other duties assigned.Essential Duties and Responsibilities:Develop goals, strategies, and optimum approaches for overall operations.Collaborate with Department senior management to craft department strategic goals and objectives for both areas of Operations.Manage Port Ops and GPS team to ensure the port readiness for call or turn operations and identify the development plan to ensure company standards and guests experience is properly achieved and exceeded.Lead port development and readiness requirements and vetting needs in Asia and work with Destination Development to support the company’s strategic and sustainable growth.Oversee all Port-related projects and act as a liaison between various departments, including Deployment, Revenue Management, Legal, Safety & Environment, Logistics, Marine Operations, Hotel Operations, Destination Development, Marketing, Community and Government Relations, Risk Management, and Accounting as applicable.Ensure the team is developing turnaround programs and contingency planning in relevant ports.Travel to turnaround locations to oversee pier and airport operations and perform site inspections for planning purposes (approximately 40% travel).Monitor and evaluate turnaround operations through site inspections, Brand Quality Audits, shipboard reports, and guest feedback.Lead the local team and cooperate with HQ GPS, Global Security, Public Health, hotel teams to develop the customized and optimized check-in/boarding process for the Asia market.Engage in a timely manner with the GPS central team in Miami for any changes in regulations and processes in the area assigned.Maintain a good-standing relationship with port authorities and relevant government entities and negotiate with entities and vendors.Identify and enact process improvements, process automation, and the creation of a departmental knowledge base and learnings to improve operational efficiencies and controls.Financial Responsibilities:Lead the Port Ops and GPS Team and contribute to the creation and management of the annual operating Port Operations budget.Explore and identify operational improvements and financial opportunities and achieve identified savings targets.Review operational forecast vs actual cost with team and the Support and Planning and Finance HQ teams.Collaborate to assess and analyze all port operations capital appropriation requests (CARs) and prepare recommendations for executive management review.Emergency and Crisis Management:Respond to crises involving ship operations, including hurricanes, OPP outbreaks, legal situations, and significant guest satisfaction issues.During emergency or abnormal operational situations, take a lead role in actively finding solutions to issues and challenges.Support the development of shoreside port Safety Plans including fire control plans, damage control plans, evacuation plans, hurricane plans, and overall business continuity plan.Qualifications, Knowledge and Skills:Minimum of 10 years of experience in operations and/or logistics, ideally with passenger flows and goods.Bachelor's Degree from a four-year college or university; MBA preferred.Proven management experience of a minimum of 5 years.Strong experience in finance and operations is imperative.Must have in-depth knowledge of Immigration and Customs laws.Exceptional interpersonal and communication skills.Working knowledge of personal computers within a Windows environment.We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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