Key Requirements:
* 2 years of experience in cloud-based computing platforms, such as AWS and Azure.
A Desktop Support Technician with expertise in level 2-3 support is required. The ideal candidate will have hands-on experience with cloud-based infrastructure and a strong understanding of technical concepts.
This role involves troubleshooting hardware and software issues, providing remote assistance, and escalating complex problems to senior technicians.
The successful candidate will be highly organized, possess excellent communication skills, and be able to work well under pressure.
Responsibilities:
* Provide level 2-3 desktop support for cloud-based systems.
* Troubleshoot hardware and software issues.
* Offer remote assistance and training to end-users.
* Evaluate and escalate complex problems to senior technicians.
Skills and Qualifications:
* Cloud-based computing platforms (AWS and Azure).
* Technical problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong organizational and time-management skills.