Customer Service Assistant Manager - Support Centre
Lead and influence a passionate support office team dedicated to excellence in customer service and operational success, both in-store and online.
The Role:
* Lead, influence and support your team to exceed customer expectations.
* Develop and grow your team's capabilities to achieve long term retention.
* Effective roster management to meet diverse trading patterns while optimising costs.
* Review and manage response rates on all queries and escalate where appropriate.
* Evolving efficiency processes to lift productivity and support growth.
About the Company:
A leading kitchenware and homeware retailer in Australia, known for inspiring a love of cooking and delivering exceptional service. With a growing national presence and an innovative approach to e-commerce, they are seeking a skilled Customer Service Assistant Manager to support their journey of delighting customers and empowering their team to exceed customer expectations.
Your Responsibilities Will Include:
* Foster team collaboration and champion continuous improvement to create a positive impact across all customer interactions.
* Actively lead by example and inspire your team to deliver unparalleled customer experiences.
* Build relationships with internal and external stakeholders.
* Exceed customer expectations via all touch points.
What You Will Bring:
* Experience in leading and developing customer service teams in retail and e-commerce settings.
* Exceptional communication and interpersonal skills, with a focus on customer-first solutions.
* Passionate about team development, engagement and retention.
* Strong organisational and analytical skills to manage multiple priorities and improve efficiencies.
What You Will Receive:
* Competitive salary starting from $80k+Superannuation
* Work in a supportive & inspirational business with an authentic, people-first culture.
* Structured onboarding and ongoing training to set you up for success.
* Access to outstanding product discounts.
* Career growth and development opportunities.