Service Manager - Domestic and Family Violence
Lead a dedicated team at DVNQ, making a real difference in the lives of those affected by domestic and family violence.
About DVNQ
DVNQ is dedicated to providing culturally appropriate, respectful, and holistic support to those affected by domestic and family violence (DFV).
About the Opportunity
DVNQ is looking for a strategic and visionary Service Manager based in Townsville, QLD. The Service Manager will report to the CEO and is responsible for managing and developing service delivery across all domestic and family violence program areas.
Key Responsibilities:
* Manage service delivery and development across all program areas, ensuring compliance with legislation, quality standards, and funding requirements.
* Cultivate a strong practice environment underpinned by relevant theoretical models and trauma-aware approaches.
* Provide line management and mentoring to staff, fostering a culture of empowerment and shared decision-making.
* Develop and implement organisational policies, procedures, and systems that align with best practices and governance requirements.
* Engage with stakeholders, Elders, and the community to ensure culturally appropriate responses and foster partnerships.
* Drive strategic planning, continuous improvement, and evaluation processes to enhance service delivery and organisational impact.
* Represent the organisation in networks and forums, advocating for systems-level change and raising community awareness.
About You
To qualify, you will need a degree-level qualification in a relevant human services discipline and a minimum of 3 years of experience leading service delivery and managing teams, ideally within the domestic and family violence or human services sector.
About the Benefits
Earn between $58.23 - $60.66 per hour under the SCHADS Award Level 7 classification. Enjoy 4 weeks of annual leave with an additional 17.5% leave loading. Plus, receive an extra 3 days of leave during the Christmas period, allowing you more time to recharge and spend with loved ones.