Position Description Carers Queensland is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTIQ community.Carers Queensland actively seeks to employ people who reflect the diversity of our clients.Carers Queensland is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.What are you seeking in 2025?Are you seeking an opportunity where all you can add value?Perhaps work for an organisation where people from all walks of life are welcomed with open arms into our inclusive and diverse culture?We have the opportunity you have been waiting for!Let 2025 be the fresh way to express the idea of renewing your professional energy and enthusiasm by joining Carers Queensland !About the Role Our Rockhampton team are seeking a Support Officer to join our team for a new adventure in 2025!It's a perfect time to join us on our mission to change lives for those with disabilities and their families.Our Support Officers are essential part of our everyday operations, and your passion, motivation and customer service expertise is paramount to the success of the team and our work supporting the community!Does this sound like you?This position will provide all levels of administration support to the NDIS Program team and reception duties.This includes welcoming, providing information to people with disability, their families, and carers, as their first point of contact with the organisation.Our future Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst dealing with competing priorities, experience in dealing with the community, and strong IT skills.Could you be our next Superstar Support Officer?Some of your key responsibilities will include: Maintaining appropriate administrative records utilising our databases.Using the NDIA IT System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.Scheduling participants contact and interviews.Provide a professional and welcoming customer service experience to all people with disability, carers, families and visitors who attend at site Schedule and prepare meeting rooms, materials and equipment as required Organise venues and catering for meetings, training sessions & events as required Providing general information in response to NDIS participant enquiries and refer to appropriate internal stakeholders when required.What's in it for you?Full-Time role with an attractive Remuneration Package of CSW2.1 - $66,243.37 base per annum (plus 11.5% superannuation) + transfer your long service leave via QLEAVE (if applicable).Excellent Not-for-Profit Tax Benefits - $15,900 tax free per annum + $2,650 p.a.for meal and entertainment benefits!Access to discounted Private Health corporate employee benefits with Medibank Private & Bupa.Work from Home Days available (up to 2 days per week once probation period is complete & dependant on operational requirements) Monthly Accrued Days Off + Annual GIFT Day each year to be taken at Christmas!An inclusive workplace culture with numerous diversity initiatives.A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.Do you have?Demonstrated experience providing administrative and/or reception support in the Community Services industry, e.g.medical reception, call centre, child services, aged care, etc?High level of communication skills both written and verbal and the ability to build rapport and adapt skills according to the audience or target group involved?The skills to be a team player and someone who thrives in a fast-paced and dynamic environment?The ability to triage and prioritise work tasks?Experience/knowledge at entering information into databases with a high level of accuracy and detail whilst adhering to Government reporting requirements?How to join the Rockhampton team?If you are ready to join us & make a difference: Please click the 'Apply' button on this page.Review the Position Description and Key Selection Criteria (attached as one file on the next page top right-hand corner in the yellow folder) Follow the application screen ensuring to upload a copy of your updated resume and a cover letter addressing your suitability for the role including your strengths & skills.Please note that incomplete applications WILL NOT be considered.Due to high volume of applications, we reserve the right to withdraw the AD prior to closing date - only successfully short-listed candidates will be contacted - we appreciate your understanding.APPLY NOW – interviews will be conducted as we go.Applications close Friday 17th January 2025.Want to get in touch?Questions about the role can be directed to the Recruitment Team (******).Carers Queensland encourages applicants to advise this information in their cover letter, so that we can meet the needs of each applicant.Carers Queensland actively seeks to employ people who reflect the diversity of our clients.