BruntWork | Full time: 35 paid hours per week or more
Customer Support Officer - Transport Company (ZR_21310_JOB)Work Timezone - Must be a City eg London Melbourne, AUWork Schedule Fixed ScheduleJob Type Full time: 35 paid hours per week or moreDate Opened 03/24/2025Remote JobIndustry OtherJob DescriptionThis is a remote position.
Job Highlights:
Schedule: Monday-Friday 8:30 AM - 5:00 PM Melbourne Time; 5 hours of coverage during weekends
Client Overview
Join a premier Australian transport company specializing in motorcycle and vehicle freight, transforming how motorcycles and cars are transported across the country and internationally. Our client expertly manages a wide range of vehicles—from everyday bikes to high-performance models and custom builds—serving both domestic and global markets. With a commitment to precision in transport and a dedication to exceptional customer service, this fast-growing company offers an exciting opportunity to be part of a dynamic industry.
Job Description
As a Motorcycle Customer Support Officer, you'll play a vital role in our client's operations by managing a high volume of customer inquiries, delivering exceptional support, and guiding customers through the transport process for motorcycles. You'll handle phone calls and emails, provide accurate quotes, and ensure smooth communication regarding transport details. This role requires a blend of strong customer service skills, foundational motorcycle knowledge, and the ability to use specialized customer service software. You'll collaborate with a global team to maintain seamless 18-hour support coverage, 7 days a week.
Responsibilities Answer incoming calls and respond to customer emails promptly, providing information about motorcycle transport services
Generate accurate quotes for a range of motorcycle transport requests
Manage customer inquiries and bookings using Freshdesk and Dialpad systems
Follow up on voicemails and return calls to ensure timely communication
Explain the benefits and processes of various motorcycle transport options to clients
Prioritize and efficiently manage a high volume of customer interactions
Collaborate with team members to maintain continuous support coverage
Assist with shipment processing and tracking, providing updates to customers as needed
Adapt to handling inquiries across multiple brands and microsites
RequirementsStrong passion for motorcycles, with familiarity across various models and an enthusiasm for supporting motorcycle enthusiasts
Excellent verbal and written communication skills in English, with a neutral accent for clear phone interactions
Knowledge of motorcycles and transport terminology
Strong customer service orientation with the ability to meet diverse customer needs
Proficiency in customer service software, particularly Freshdesk (training provided)
Ability to work in a fast-paced environment and manage multiple tasks
Problem-solving skills and the capacity to make decisions independently
Reliable high-speed internet connection for remote work
Flexibility to work shifts covering Australian time zones
Bilingual skills (especially Mandarin) are a plus but not required
This role is ideal for someone who is not only skilled in customer service but also has a genuine passion for motorcycles and helping others.
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
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