Role purpose
At Chadstone - The Fashion Capital, we are very quickly approaching THE busiest time of year with Black Friday and the festive season just around the corner.
Like every year, we take on a number of customer service team members to help us over this Summer period. If you, a relative, or friend, are looking for some extra work and saving/spending money, we have some great casual opportunities available.
The important details/dates:
• Minimum 20 hours per week (generally 25-38 hour weeks)
• Positions starting late October/early November and ending January 25
• Potential for longer term positions within the team
• Training provided
• Individual Interviews scheduled for weeks commencing 16th Sept & 23rd Sept at Chadstone's Centre Management Office
*Must have GREEN P Plates to be considered
Chadstone Careers Fair will be held on Wednesday September 11th, 2-5pm at Chadstone Tower One, Ground Lobby, where you can come talk to our team about these exciting roles face to face.
Reporting to the Guest Experience Supervisor, the Guest Experience Representative provides in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable, leaving a lasting and positive impression of Chadstone.
This will include providing a fond welcome and farewell, smoothly and efficiently answering customer queries relating to centre services and facilities, making recommendations, facilitating gift card sales, providing general tourist information and arranging shuttle bus booking, and other guest related assistance.
What will you bring?
You will have demonstrated valet and customer service skills with previous experience in a customer-facing role. You will be a proactive team player who understands processes, systems and our obligations to customers and Vicinity. You are known for your ability to effectively multitask and prioritise activities using a professional and customer centric approach.
You’ll be passionate about providing an exceptional level of service to our Valet customers, including driving safely and paying attention to your surroundings at all times. You have genuine desire to bring to life the Vicinity culture and contribute to building a fun and enjoyable working environment
What will success look like?
We Imagine a Better Way
1. You are confident in speaking up and can identify and recommend new ways of working
2. You are a quick learner, adaptable and open to new challenges
3. You are proactive, organised and efficient in everything you do
We Embrace Difference
4. You understand the diverse nature of our business, our customers and our people
5. You actively contribute to a positive environment within the team
6. You understand and show respect for the diversity of the Vicinity community
We Always Collaborate
7. You are an excellent team player who enjoys building relationships
8. You engage and communicate with your team, consistently and effectively sharing information
9. You recognise and proactively act to resolve any customer conflict
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.