Child Welfare, Youth & Family Services (Community Services & Development)Full timeMercy Community Services currently has an opportunity for a Senior Program Manager, supporting several programs including (Family & Child Connect, Family Intervention and Intensive Family Support) across the West region. This is a Permanent Full-Time position that is primarily based in Ipswich, but frequent travel to locations such as Toowoomba and surrounds is required.This role is responsible for contributing to the overall leadership and management of the services; delivering consistent implementation of best practice strategies to ensure the needs of children, young people and adults are met, giving them the opportunity to reach their full potential.Salary: $124,840 - $129,756 (SCHADS L8) plus superannuation plus access to salary packagingAbout the role:Reporting to the Regional Director (West), your key duties will include, but not be limited to:Leading and managing a portfolio of services and programs for families, children, young people, and adults to ensure quality service deliveryUsing models of practice, guidelines, and frameworks to assist clients in achieving their goalsWorking collaboratively with the Regional Director to deliver appropriate services within available resources, continually assessing effectiveness and responding to changing needs and dynamicsLeading, mentoring, supporting and supervising staff and role model Mercy Community values and frameworksPerforming day-to-day and formal evidenced-based supervision for direct reports and oversee this process for all indirect reports, in line with organisational proceduresAssisting the Regional Director to respond to, and effectively resolve, client/stakeholder complaints promptlyPreparing reporting against service agreements, other reports required and submit these reports to the Regional Director/funding bodies in required timeframesRegular travel across service catchment/delegated programsIf required by the service / operations, provide rostered after hours on-call supportEngaging in reflective practice and participate meaningfully in regular supervision sessionsOther duties as directedAbout youAs the successful applicant, you will possess the following:Proven experience working within and a strong understanding of the Queensland child protection systemTertiary degree in Social Work, Psychology or related discipline and significant relevant experienceProven leadership experience within a social welfare context including team supervision, financial management and conflict resolutionQueensland Provisional Green or above Driver’s LicenseA positive notice in the Working with Children Check (Blue Card) and the ability to obtain any other legislatively required personal history screening as requiredTo either have completed or willingness to complete the Hope and Healing modulesTertiary qualifications in Management / BusinessCurrent First Aid and CPR certificatesExperience in collaborative program arrangements with the Department, other service providers, and key stakeholdersAn understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and the issues which impact upon them in contemporary society together with a commitment to culturally appropriate engagement and practiceWhy Mercy CommunityMercy Community is a Catholic not-for-profit that provides a wide range of services supporting families and young people, people living with a disability and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.Being part of the Mercy Community team means you have access to some fantastic benefits, such as:Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free componentPay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellorsWe also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.Apply now! Please note we will review applications as they are received and we may interview and appoint prior to closing this role.Mercy Community Services is a Circle Back Initiative Employer and commits to respond to every applicant.
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