PRIMARY RESPONSIBILITIES
1. Assist Service Manager with daily service activities including internal/external repairs and warranty assessments
2. Ensure completed jobs meet acceptable standards before being dispatched.
3. Ensure all service equipment including forklift vehicles, cranes and specialist equipment etc., are operated in a safe & responsible manner and are maintained & serviced and that tools are maintained in good working condition and that measuring equipment is calibrated accordingly.
4. Liaise with other staff members to ensure the business operates in a smooth and flowing manner.
5. Ensure that the workshop, tools and vehicles are kept in a clean and tidy condition
6. Assist with dispatch of customer orders as and when required in accordance with the company’s contract review procedure.
7. To understand and support the company’s policies, procedures and work practices that ensure the overall objectives within the company are achieved in striping, assessing and repair of equipment to meet customer’s request and expectations.
8. Meet company and customer expectations for quality, timeline, reporting and communication
9. Carry out the duties of a Service Fitter in an ethical manner and always act in the best interests of the Company
10. Commit to a safe and healthy work environment and follow all company policies, procedures and safe working practices
11. Perform such other duties, relevant to the position, as may be necessary
KEY PERFORMANCE INDICATORS
12. ISO – Compliance
13. OHS compliance
14. Timely Work completion and quality of work
15. Number of job returns / customer complaints QA
EDUCATION QUALIFICATIONS
16. Trade – Fitter (electrical or Mechanical)
17. Disconnect/Reconnect restricted Electrical
18. Confined space
19. Car License
20. Forklift Licence
JOB EXPERIENCE REQUIREMENTS
Rotating Equipment repair experience including pumps
BEHAVIORAL COMPETENCIES
21. Must be Customer Focused
22. Good Time Management
23. Organisational Agility
24. Problem Solving Ability
25. Good Communicator
26. Integrity and Trust
27. Work under Pressure
28. Written Communication
29. To maintain always a high level of professionalism, a positive attitude and demeanour supportive of the business and colleagues.
30. Flexible hours and ability to travel as required
31. Comfortable working on wastewater equipment
TECHNICAL COMPETENCIES
32. Experience in Pump repairs including Progressive Cavity
PHYSICAL/NON-PHYSICAL REQUIREMENTS
33. Ability to use Service software Application and other internal IT requirements
34. Ability to meet the role demands, on and off site.