Add expected salary to your profile for insights.At 4Cabling, we are more than just a leading direct-to-consumer manufacturer, wholesaler, and retailer of cabling, server racks, IT management, shelving, and electrical accessories.
We are at the forefront of innovation in our industry.As we continue our exciting growth trajectory, expanding our reach and impact, now is a thrilling time to join our team.
Our commitment to quality and innovation goes together with our dedication to team development, making 4Cabling the perfect place for those eager to advance in a dynamic and nurturing environment.Why 4Cabling?Joining 4Cabling means becoming part of a community that genuinely values work-life balance and team well-being.
We are proud of our dynamic work environment where you can truly thrive both professionally and personally.Genuine Work-Life Balance: We understand the importance of balance and ensure that work complements your personal life.Supportive and Diverse Culture: Our inclusive culture celebrates diversity and fosters a collaborative environment focused on community involvement and corporate responsibility.Competitive Salary: Reflecting the experience and value our team members bring; our salaries are above market rates.Employee Development: Growth and learning are part of our culture, with opportunities for professional development across our expanding business.Health Benefits: We prioritise your health with comprehensive benefits.Central Location: Easily accessible by public transport, with free parking and nearby amenities.About the roleWe are looking for a motivated Customer Support professional to join our dynamic and supportive team in Altona North, Victoria on a full-time basis.Responsibilities will include:Conducting client administration (account set up, invoicing, research etc) to ensure maximum efficiency of the sales team.Researching, updating and adding new contacts/companies into our database from various sources to present new leads to Sales Team (including events the sales team has attended, business cards, LinkedIn, and industry website data sources).Ensuring customer accounts are properly set up and activated once payment is received and alerts are being sent out.Checking customer usage statistics on a regular basis and report back to account managers to ensure correct renewal/upgrading cycles.Actioning analysis reports on customer segments on databases, to be presented to Senior Management on a monthly basis.Updating weekly sales activity plans.Preparing activity reports to the Head of Sales.Working with the sales team to monitor pipelines and Salesforce reporting.Creating customer distribution lists and log in details.Producing invoices, processing payments, and other related tasks.Retrieving and updating information from internal databases, using Salesforce and other systems.Reviewing weekly tasks and prioritising to achieve pipeline of new business growth.Accurately processing customer orders and handling transactions.Coordinating with the warehouse team for order fulfillment.Managing customer order records and ensuring accurate data entry.Qualifications and experience2-3 years experience in a customer support role, with experience working to achieve KPIs, preferably within a similar industry.High school qualifications or equivalent; further education in sales, marketing, or related field is advantageous.Strong understanding of technical products related to cabling, IT management, and server rack equipment advantageous.Working proficiency in Google Suite is essential.
Proficiency in the organisation's core technologies, including JIM 2 and Salesforce would be highly desirable.Personal AttributesStrong communication skills, both verbally and in writing.Proven ability to work under pressure and meet deadlines.Strong problem solving and critical thinking skills.Comfortable working in a fast-paced, dynamic environment with the ability to learn quickly.
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