The Manager Client Services provides leadership to strengthen Youth Remand Centre practice and improve outcomes for detained children, their families, and communities. This role identifies and responds to the Remand/Detention Centre and system-wide opportunities for improvements in the delivery of quality Youth Justice Practices.
The role works collaboratively with partner agencies co-located on Centre.
This role reports directly to the Executive Director, Wacol Remand Centre, works closely with the Aboriginal and Torres Strait Islander Reference Group, and sits on the Youth Detention Centre leadership team.
The department is committed to keeping Queensland communities safe. Everyone deserves a life free from violence and fear. We are actively tackling the complex causes of youth crime and addressing serious repeat offenders and ensuring our systems and services not only meet but anticipate the needs of victims.
Key Responsibilities Lead implementation of the Youth Remand/Detention framework, with particular reference to developing the capability of Youth Remand Centre staff in strength-based practice and Trauma Informed Practice to assist in the delivery of quality Youth Justice advice and services. Provide evidence-based advice to the Youth Remand/Detention Centre leadership team on complex practice matters in the delivery of effective and quality Youth Justice services. Analyse performance data to identify trends and issues, consider systemic issues, and the relationship between multiple performance measures in terms of the impact on service to clients. Provide supervision, coaching, and mentoring to team leaders and other Remand Centre staff; to deliver a program of work with a focus on improving the quality of the casework and outcomes for children and young people in the Youth Justice system. Implement quality assurance mechanisms that support the monitoring and continuous improvement of services to detained young people, their families, and communities. Develop enduring and productive service delivery partnerships to support service delivery outcomes, enhance cross-sectoral participation, training and development, and state-wide delivery and coordination of Youth Justice services. Establish and maintain systems, practices, and standards to ensure effective coordination and delivery of Youth Detention services. Manage multiple projects including implementation as part of the ongoing reform renewal agenda. Delegations This role supervises the Team Leader (Casework); the Team Leader (Behaviour Support Team) and the Transition Officer. What We Are Looking For To be successful in this role you will be required to demonstrate capability in the following areas: Shapes strategic direction - You engage others in implementing the Youth Remand/Detention framework and the strategic direction of the work area. You encourage innovative contributions and communicate expected outcomes by building a shared sense of purpose and direction. You understand how the work of our business area fits into the organisation, wider community, and whole of government agenda within a Youth Justice setting.
Achieves results - You review performance and focus on identifying opportunities for continuous improvement. You contribute your own expertise to achieve best practice outcomes for children and young people.
Cultivates productive working relationships - You build and sustain collaborative relationships with a network of key people, internally and externally, explore their views, work toward mutually beneficial outcomes and anticipate and resolve issues.
Exemplifies personal drive and integrity - You always act professionally and impartially, remain positive and respond to pressures in a controlled manner, seek assistance from colleagues where necessary and remain focused on achieving objectives within a changing and demanding environment.
Communicates with influence - You communicate clearly, approach negotiation with a strong grasp of the key issues, encourage debate, identify common ground, and support good practice and cultural change.
Role specific - You have extensive experience in working in and providing advice and training to key stakeholders in a complex youth justice/detention environment.
Mandatory Requirement Blue card: this role provides support services to children and young people and therefore will require a valid Blue Card with the organisation. Please refer to the Blue Card Services website ( for further information. Applications to remain current for 12 months. Occupational group Emergency & Protective Services #J-18808-Ljbffr