About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.
The Opportunity
We are thrilled to offer an exciting opportunity for a trade-qualified professional to become a part of our team as a Product Support Advisor. This permanent position offers the chance to receive OEM training while developing a long-term career with a global company. Working on an 8/6 roster in the Pilbara, you'll be part of a team focused on enhancing the reliability and availability of the truck fleet, all while maintaining an exceptional safety record.
Main responsibilities include:
* Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia mining equipment onsite
* Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
* Identify areas for improvement and work with the customer to address any shortcomings
* Escalate all issues to relevant teams and within a timely manner
To be successful in this role you will have:
* Relevant trade qualifications
* Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
* Demonstrated background experience with mobile equipment will be highly regarded
* Good communication and customer service skills and the ability to build long term relationships
* Safety focus and abide by site safety processes
Benefits
* Permanent Full Time Position in a leading OEM with long term job security and career progression
* Competitive pay rate + company biannual bonuses! $$$
* Qantas points/status credits for site travel
* Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators
* OEM training and opportunities for upskilling with access to the latest technologies
* Supportive mentors who value your input in finding new and improved ways to achieving success
* Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!
* Paid parental leave options
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