Customer Service Coordinator - 12 Month ContractAdd expected salary to your profile for insightsJoin the most recognised and respected residential home builder in QueenslandSupport our valued customers throughout their new home build journeyStunning Loganholme office environment | 12 month contractAt Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We offer a range of stunning architectural house plans full of sun-fringed spaces and generously sized rooms, perfect for the Brisbane, Gold Coast and Sunshine Coast lifestyle. Our home designs consistently win Master Builders Association State and National Awards.We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees:Discount on building a new home through our building brands (after qualifying period)12 weeks paid parental leave for primary carer and 4 weeks paid for secondary carerDiscounted health insurance through nibDiscounts on whitegoodsFitness PassportEmployee assistance programProfessional development and educational assistanceAttractive remunerationAnd so much more!About the opportunityThe Customer Service Coordinator is part of the Brighton Homes operations team and reports to the Project Delivery Manager. The key focus of this role is to provide an exceptional customer experience throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, you will:Proactively coordinate and manage the pre-construction phase for your allocated jobs, ensuring file accuracy and forecasts are maintained with required timeframes and all clients are updated on a fortnightly basis.Assist with the resolution of customer and job issues, and work in collaboration with the Project Manager as required to solve more complex issues for customers during the pre-construction phase.Provide an unbeatable customer experience by updating all clients on a fortnightly basis, answering/returning all clients calls by COB and resolving all questions and/or disputes in the first instance.Check and understand all documentation prior to sending to customers and/or other departments.Present contractual documents and facilitate agreed and approved variations as appropriate and ensure all systems, documents and affected staff are updated accordingly.About youYou will share a passion for our purpose and be aligned to our core values: better together, be accountable, people matter, and think bigger. In addition, you will:Knowledge of the residential construction industry (building your own home, reading plans etc.)A commitment to providing all customers with a professional and unbeatable customer experiencePrevious experience in a customer service and support roleThe ability to work under pressure successfully managing multiple clients and prioritising workloadsExposure to building plans and contractsIntermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)Interested?The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.Apply today!If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn.
#J-18808-Ljbffr