Company Overview">">About VidaCorp">">About the Role">">This position is responsible for maintaining clear communication with pharmacy customers regarding stock availability, order delivery status, invoicing, and returns. You will act as a key point of contact between independent pharmacies, suppliers, and the internal team to ensure smooth, timely deliveries, while proactively addressing any issues to ensure customer satisfaction.">Key Responsibilities:">">Process Pharmacy Orders: Accurately input all orders (via email, phone, EDI, or other formats) into the system within 24 business hours.">Ensure Stock Availability: Identify out-of-stock or backordered items and communicate the status to customers in a timely manner.">Maintain Inventory Records: Regularly update inventory records, ensuring that stock levels are accurate in the system and adjusted for returns or damaged items.">Cycle Counts and Shrinkage: Participate in regular stock counts and ensure discrepancies are identified and resolved with the warehouse team.">Provide Excellent Customer Service: Serve as the first point of contact for independent pharmacies regarding order inquiries, stock levels, delivery updates, and returns.">Build Strong Relationships: Establish and maintain effective, long-term relationships with pharmacy customers, ensuring they feel supported and valued.">">Requirements:">">Minimum of 2 years' experience in a customer service or order management role, preferably in the healthcare, pharmacy, or FMCG sector.">Experience with managing orders, inventory, and invoicing in a fast-paced environment.">Ability to quickly identify and resolve customer issues, discrepancies, and supply chain challenges.">Excellent verbal and written communication skills, with the ability to engage customers in a professional and friendly manner.">High level of accuracy when processing orders, generating invoices, and maintaining stock records.">Ability to handle multiple tasks simultaneously and work under pressure to meet deadlines.">">Benefits:">">We Offer:">">Competitive salary package and STIP program.">Exclusive discounts on our consumer health, wellness, and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own, and many more.">Free membership to 28 by Sam Wood - an online program designed to help Aussies get fit at home and live happier, healthier lives.">12 weeks paid parental leave.">A values-driven business fostering a supportive and friendly team culture.">The ability to work autonomously, empowering you to drive your own success.">A convenient head office location close to public transport, cafes, and restaurants.">Opportunity to grow your career across all divisions within DBG Health.">">Equal Opportunities Employer:">">Apply Now