Sanctuary Cove is acclaimed worldwide as an international resort of excellence. Since opening in 1987, Australia’s first fully integrated resort has offered magnificent community facilities, and a superb lifestyle conveniently located for travel from Surfers Paradise and Brisbane.
Sanctuary Cove Golf and Country Club is an exclusive, premier 36-hole golf facility at the centre of Sanctuary Cove Resort, boasting a state-of-the-art Members-only Clubhouse offering pristine golf course and practice facility views, while delivering first-class dining and social experiences. Included in golf club membership is access to the Sanctuary Cove Country Club, comprising a fully equipped gymnasium, swimming pool and more.
Position Overview
The successful candidate will report directly to the CEO and will play a critical role in enhancing member engagement, strengthening the Club’s brand, driving communications, and ensuring member retention. This role will also contribute to the Club’s strategic planning initiatives and the overall member experience. The position requires a blend of strategic vision, excellent communication skills, and a strong understanding of the unique needs of a private member golf club.
Required Qualifications and Experience
Key qualities of a successful Membership and Communications Manager include:
Education
* Degree qualification(s) – Marketing, Communications, Business Management, Public Relations or a related field.
Experience
* Minimum 3-5 years’ experience in membership management, communications or marketing roles, ideally within a private club, hospitality or service-environment. Golf club and membership experience desirable.
* Demonstrated experience in member engagement, retention strategies and managing communication platforms.
Skills and Competencies
* Strong interpersonal and communication skills, with a proven ability to build relationships and engage diverse membership groups.
* Exceptional copywriting and proofreading skills.
* Strategic thinker with the ability to implement long-term plans while managing day-to-day operations.
* Proficient in digital marketing, email marketing, and content creation.
* Experience using membership management systems and CRM platforms.
* Demonstrated management and leadership capability; the ability to manage, lead, inspire and empower staff/others.
What we offer
* Staff recognition and long-term employment stability
* Hybrid work flexibility post-training and probation
* Employee wellness program (including employee assistance)
* Opportunities for professional development
If you are interested in this position and you would like a detailed job description, please email laural@scgcc.com.au.
Please note only shortlisted candidates will be contacted.
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