BCR Communities is an award-winning not-for-profit community services and aged care provider servicing the Illawarra and Shoalhaven regions. We are seeking an individual with rostering experience and a commitment to quality customer service to join our community-based Aged Care Services team in Nowra on a part-time basis. Working a minimum of 2 days per week, the successful applicant will join our Workforce Scheduling team to assist in the rostering of community care staff in accordance with procedures, staff availability, client preferences & needs, Award conditions, and cost considerations. The role involves daily interaction with clients, their carers/families, agencies, and frequent collaboration with other BCR team members to result in the optimal allocation of our workforce. Working in a fast-paced environment, this position is also responsible for communicating with and assisting care staff with shift instructions, maintaining up-to-date staff availability, and accurately recording notes and data into our client management system. This role requires an individual to work 2 days per week, Mondays and Fridays, with up to full-time hours required for leave coverage and peaks in workload from time to time. What's on offer? Work with a dedicated & passionate team with a strong service culture Above award pay + generous not-for-profit salary sacrifice options to increase your take-home pay Professional development & career progression opportunities What you need to succeed? Commitment to high-quality customer service Well-developed analytical, problem-solving, and conflict resolution skills Attention to detail with the ability to plan and organise worker resources in an ever-changing environment Ability to work independently within established procedures, exercising sound judgement when required Effective organisation and time management skills Well-developed interpersonal and communication skills, enabling positive and productive working relationships Experience using Microsoft Office programs and preferably an electronic rostering system within a community care / aged care setting If you don't meet all the above criteria but are confident you possess the motivation and ambition to learn this kind of work and provide exceptional customer service, don't be shy; we're open to hearing from you! To apply, please submit your resume and cover letter through SEEK no later than Sunday 10th November. This role is available immediately, so applications will be reviewed as they are received and the role may be filled prior to the advertised closing date. Please contact Zanna Elliott with enquiries on 1300222748. Conditions of employment are in accordance with the SCHADS Award 2010. Due to the inherent nature of the role, the successful candidate will require a Working with Children Check, National Police Clearance, and undertake a pre-employment fitness assessment to inform suitability. #J-18808-Ljbffr