About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
Your new role in Thornton awaits
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
• Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns
• Identify & respond to customer needs in person and by phone & email
• Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety
• Complete a variety of branch administrative duties – generate hire schedules, invoicing etc
About you
As well as your natural customer service skills and strong work ethic, you will ideally:
• Monday – Friday 8.30 am to 5.00 pm
• Have a friendly and sociable personality
• Thrive in a fast-paced work environment
• Be a quick learner with a high level of attention to detail
• Have intermediate computer skills (MS Word, MS Excel)
• Previous experience in a customer service role, and a genuine interest in helping others
• A proven ability to adapt to changing priorities and work conditions
• Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions
What you’ll get in return
We provide our team with a wide range of perks and benefits, including:
• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation