Our State Government partner is currently looking for 3 x AO3 Maintenance Support Officer to join their busy team in Cannon Hill.As the Maintenance Support Officer, your duties will include:Arranging responsive maintenance for Government Housing PropertiesAnswering or making customer calls to address their maintenance needs.Engaging with callers to confirm or clarify information and calming angry customers, as needed.Building relationships with customers and contractorsAppropriately using software, databases, scripts, and toolsUnderstanding and striving to meet or exceed call centre metrics.Providing consistent customer serviceTo be considered for this role, you will have:Call Centre Skills/Knowledge.Problem-solving and de-escalation skills.Ability to multitaskExceptional customer service, active listening and verbal and written communication skillsStrong time management and decision-making skillsBeing able to collaborate and work in a team.Microsoft Office Skills/Knowledge: Excel, Word, TeamsThis role offers an hourly rate of $49.40 + Super and an immediate start to 31 January with a possibility of an extension.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy.